Saturday 3.1.14

LY Lunch Sales:$1869
Projected: $2245
TY Lunch Sales: $3118
+/- : up 67% over LY and up $873 from projected

LY Dinner Sales: $6290
Projected; $7582
TY Dinner Sales: $6501
+/- :up 3%, and down $1081 from projected.
All day we hit our 18% goal mark though.


Weather:Overcast in the AM, then the sun started breaking through the clouds resulting in another beautiful day. Oh to have Saturdays off, the only nice day of the week.

Any Special events going on?: Rodeo Started today! yeee hawwww giddy up cowboy! (said in my best Texas accent)

Who worked?:
lunch: Kate, Stephanie, Lindsey, Johnny CL. Jake host, Kaori FR, Jason SA
Dinner: Stephanie, Kate, Naoto, Miho, Dusten CL. Alex host, Lindsey CT, Perf SA, Kaori FR- trained Jake

Maryann called this afternoon. I should have let Umlas do the honors but I did instead- she said she never showed yesterday because her friends car ran out of gas and they had to stay at a motel and just got home. I told her she should have called yesterday, not today. Her excuse was that no one gave her our number. I told her it was her responsibility to do that, and that as of yesterday her employment is terminated. Firing someone over the phone is so much easier than doing it in person. I went back and told Jason about it, and I guess Christina overheard because after I walked away she told Jason that the real reason she probably didn't show up is because she was smoking crack...seriously. Smoking crack. Yikes.

Flow of Business, Cuts and Ticket Times:
Lunch was busy from the get go. We were steady all day, with a wait ranging from 20-30 minutes tops. Had the 5:30pm reso come in for lunch instead, so they waited about 20 minutes, and had a walk in 8 top come in at the right moment to snag A7/A8 in 10 minutes. Really I don't think anyone waited longer than 20 minutes, but it was constantly revolving all day, similar to last night. Which resulted in a great day of sales.
One thing I really would like to talk about is how and when we 86 items. In the beginning of the shift one of the servers goes to both sushi bar and kitchen to find out what we are 86 so we can mark the menus off. In both cases we never get a clear answer. This morning Daniel said "nothing that he knows of" which, in this case was true, but hasn't been in the past. Also, this morning we asked Toshi about 86 and he said nothing, then Kate rang up Uni and he said we were 86 it. And, while I didn't see the interaction, Kate said that Toshi told her that yes we have uni, but we can't sell it because of the quality. Therefore, we should 86 it. So just maybe, going forward these kinds of things can be cleared up before service

Dinner started slower than usual, but picked up and by 6:30 we were on a wait. The wait started slow going, again like the past 2 shifts, but finally around 8pm we were in full swing and on an hour wait. The major bump in the road was with the 7:30 reservation. I don't know who took it but we need to be very strict on the capacity of the room. It was made for 14 people but in parenthesis it said "small girls". I don't care how small these girls are, supposedly, but the laws of physics simply will not allow us to put more people in the room than actually fit in the room. Just won't work. I had 6 sitting on the bench, but only 4 chairs fit on the other side, and two on the end caps. No matter how small, unless they were children, do 6 people fit on that bench. Needless to say, after they arrived 15 minutes late (I called them at 10 minutes, no one answered, I left a VM, and as I was adjusting the table the fit a more appropriately sized party, they arrived)  Anyhow, this Bacchelorette party, while mostly polite, did not like the fact that we couldn't actually squeeze them all into the room. 4 of them came out and asked to be put on the waitlist. Then after a little while, they told Stephanie they didn't want to order yet because they weren't sure if they wanted to stay. Then the 4 top decided to just leave and meet up with the other girls later. They were actually very pleasant about it. And then the other 11 stayed, ate some rolls and left about an hour later. Moral of the story: Do not take reservations for parties greater than 12, regardless of their implied size.

After that, we were on a roll and stayed on a wait until about 9:25. At which point I cut Stephanie, then Kate and Naoto at 9:45, then Alex, then at 10:15 I cut Miho, Kaori and Perfaijer. The night slowed quickly and only had about 3 tables come in after 10pm with the last one sitting around 10:35.

Any VIP's in?
Lunch: Elizabeth and her husband (forgot his name) were in. She has curly black hair, they are an older couple, super nice and always excited to eat here. I think they're from Dallas.
Dinner: had a few regulars in, again forgetting their names, but I talked with them here and there. Neil came in later with 2 friends. The Drakos were in as well

Also, just a note. I had to manually enter 6 credit cards (one got declined) this morning due to the glitch that occurred yesterday and left them out in credit card limbo. So in case anyone calls contesting a charge they made today, here, look into it, but also know that it likely is because of this.

Comps of note:
Had some confusion with Kate's table and their sauce on the side thing. She said she repeated it back to her, but then when I delivered it she changed her mind. So I comp'd 3 rolls. Also comp'd some items for the bus driver that was waiting for the bachelorette party- they were a really sweet couple that had never been here, so we got them some texas surf-n-turfs to take with them. They said they would have to come back for dinner, and never knew we were here. 

R&M needs?:

86'd items/ need more?