Sunday PM 3/25/18 Recap

Written By: Annie

LY Dinner Sales: $6670
TY Dinner Sales: $7338
+/- : + $668 / + 10%
Dinner Covers: 246
Avg PPA: $29.83

Weather: Muggy, partly sunny and warm

Special events?: NCAA Tournament: Duke Vs. Kansas should have ended by 6/7PM

Who worked: C1: Kelly D.; C2: Clair; John H.; Justin; Krystin; Bar w/section: Grace & Camacho, H1: Melody; H2: Megan M.; Cocktail: Megan T.; FR: Hiroe; SA: Jake

Flow of Business, Cuts and Ticket Times:  We started the night with a line that filled up about 1/3 of the restaurant and were full by 6PM.  We were off the wait by 6:45PM for awhile and then back on from 7:25 - 7:45 and 8:15PM - 8:30PM with no one waiting more than half an hour.  We did have a group come in at 8PM of 10-15 people, that ended up being only 10, but we got them sat by 9PM.

Ticket times all night were good from sushi bar and kitchen with the following exception:

We had a 20+ minute ticket on a 5 top that all ordered ramen.  I helped John run it out to apologize and to make sure that they had everything that they needed.  They told me that it was no problem and dug in.  John checked back with them after a few minutes and they said that some of the ramen were not hot at all.  I offered to remake them, but they said they tasted fine and that they would eat them.  I ended up comping the 20% off of their bill as a recovery and they said they really appreciated it, but it wasn't necessary.  They were way beyond understanding.  In retrospect, I wish I would have given them some Kome Bucks to come try us again.

Specials: Redfish Salad

3 Staff members that stood out (why/how):
The rice cooker at the sushi bar was not broken down from lunch today.

I ran a contest to try to get through the rest of the sparkling TX sake, but it doesn't seem to be selling well... no one handed in any receipts, and I only saw one or two actually go out tonight.

John H. was helpful all night tonight.

Megan T. had very little in cocktail sales tonight since we weren't really ever on a wait of more than 15 minutes.  She kept busy running drinks for servers and helping to bus and reset tables.

We had a family of 4 come in at 9PM.  They said that the had 8 people total.  When Megan M. told them that we did not have something immediately available, they said that their other half wasn't here yet and that they wanted to sit down and eat and that the rest of their group could sit at another table when they arrived.  So Megan sat them in the PDR.  They ordered their full meal as soon as Justin approached their table.  Then she walked into the regular dining area and started trying to move tables around.  I asked her to please come up to the host stand to explain to me what she was trying to accomplish.  English was not her first language, and she was on and off the phone with the people that she was trying to meet, so it was a struggle to finally get anything out of her.  What it came down to was she did not want to wait for two tables to become available to sit together because the 3 other people she was with wanted to order immediately.  So by the time her other 3 guests arrived, there were two tables together that we eventually moved them (and all of the food that they already ordered) to.  It was a big hassle, and luckily it was not during our busy time, because it would have been too complicated to do.  She and her family come in for lunch all the time, but it was very frustrating that she went around our seating policy and made kind of scene while doing so.  In the end she was really appreciative and they all left happy, but I don't think any of them realized what they were doing.   Justin did a fantastic job of being nice and accommodating through the whole process.

Jake pointed out that he is scheduled for tomorrow night on Hotschedules, but not on 7Shifts.  Juan is scheduled for both the AM and PM shift in 7Shifts.  I told Jake to call tomorrow morning and have Devin ask Juan if he is coming in for the PM shift.  Jake can come in, he just wanted to know for sure.

I think Clair may have done her calculation for the sushi bar tip-out incorrectly, because it doesn't make sense in the spreadsheet.  I'll have her take a look again tomorrow.  So her checkout is on the desk.

The Aloha terminal on the right in the server station went down and I had to hard reset it towards the end of service.  It was right when Clair was trying to run a credit card.  I pulled up the table on the left terminal and it showed that nothing had been run, so we ran it again on that terminal while the other one came back up and everything went through fine.  It was fine after that, so I didn't call Aloha or anything... but just in case it comes up again, we should probably give them a call.

Any VIP's in?
Take's friends X 2

Comps& Void Detail:
Spill 1 Not so no Aki
Spill 1 Saporo - Flat
F&F - Veronica X3 Pork Belly nigiri
Employee Day Off - Vern
Owner Comp X2 "Bitches Brew" roll (Tarantula was rung in)
Server Misring - Dobbins - Shio Saba was supposed to be saba nigiri
Server misring - Krystin - Miso Ramen was supposed to be Vegan
Recovery 20% off for Ramen being cold (notes above)
Kome Bucks X $30

R&M needs:

86'd items/ need more: