Saturday AM Recap 3/3/18

Written By: Leary

LY Lunch Sales:  3864
TY Lunch Sales:  3686
+/- :  +178, +5%
Lunch Covers:  172
Avg PPA:  21.43

Previous Days Labor:  18%
Previous Days Comps:  5%
Controllable Comps:  3.91

Weather: Cool cloudy morning, light rain by the afternoon

Special events?:

Who worked:
Zayn, Patrick, Sophia, Kelly D, Mandy, Johnny Cl, Beorn & John A SA, John H FR, Alyssa & Veronica H

Flow of Business, Cuts and Ticket Times:
Pretty slow uneventful Saturday. We filled up by 12 and had a 20 minute wait by 1230, but were off the wait by 130. Stayed mostly full until 215 and then it just cleared out. I cut a host, an SA, and the doubles. Keep thinking we were going to get a late pop, but it didn't happen. I guess folks are saving their money and energy for SXSW or Spring Break vacations. Ticket times were great. Everyone was pretty unchallenged.

Had 1 issue with with a table that was wanting to make a bunch of different modifications with their food. Sophia explained our policy, but worked with them to accommodate what she could. When the check came they complained to John about the extra charges. I went and talked to them and backed up Sophia. I reiterated our policy and explained why those charges were there. It was only $2.50 extra so I told them I'd take it off the bill and apologized if the charges weren't fully communicated when ordering, but let them know in the future we do charge for things like kimchi, and rice. I did my best to make them happy while backing up Sophia for following the policy, and 2 of ladies seemed understanding but the third seemed pretty sour. That third lady's actual name was Princess and she was wearing a really fancy fedora so...I'm not sure if I could have made her happy without rolling out the red carpet. I'm sure she was yelping on the way out the door.         

Specials:

3 Staff members that stood out (why/how):
-John A did well for his first day. He seems to have a good work ethic, but had a little tunnel vision which is normal with a new job. He is eager to work a lot of hours and has open availability. Seems like he's going to be a good hire.
-Lots of reminders today for servers to run food. After an hour and a half into service I waited until all the servers were in the wait station, and asked everyone to have more awareness of  food needing to be ran. It improved afterwards, but I feel like I'm dealing with this every shift. People constantly walking by a window full of food, and not even glancing over at it.   

Any VIP's in?
-Ania & Brian
-Pat's friend

Comps& Void Detail:
-$2.50 Kome Bucks for table mentioned above
-ANA
-FNF for a Zatoichi for Pat's friend

R&M needs:

86'd items/ need more: