Sunday PM 3/11/18 Recap

Written By: Annie

LY Dinner Sales: $5677
TY Dinner Sales: $8612
+/- : + $2935 / + 52%
Dinner Covers: 263
Avg PPA: $32.75

Weather: Cold and damp.

Special events?: SX Day 3

Who worked: C1: Patrick; C2: Clair; Justin; Dobbins; Krystin; Grace & Camacho on bar; Alyssa is H1: Megan M. is H2: Megan T. is Cocktail; Jake is SA and Hiroe as FR

Flow of Business, Cuts and Ticket Times:
We had a decent start to the night with about 45 people out front at opening.  Several large parties caused a few 2s and 3s to wait a few minutes over their quote time, but nothing more than 5 minutes.  We had a 45min - 1hr wait for most of the night until about 9PM when we only had a few parties waiting and not many more walking in.  We did seat a 2 top at 9:57PM, but they didn't stick around very long.

Kazu had a TON of tickets during the first seating.  Ticket times ran past 40 minutes in a few instances, but guests were mostly totally understanding and were happy to wait while they ate their other kitchen food and rolls. 

The kitchen got hit hard at open as well, but handled it just fine. 

We had a guest send back a chicken karage because they thought it tasted burnt.  The first one looked fine, but we fired them a second one that ended up coming out about the same.  The guest said that he was used to it looking lighter at the old location.  He wasn't interested after the second attempt, but was understanding when I told him that it really looked like the normal amount of color that I'm used to seeing.

Specials: N/A

3 Staff members that stood out (why/how):
Justin had a table come in right at open that seemed to have a weird vibe from the beginning.  It was a couple with a small child and they're nigiri pieces ended up being about 35 minutes total ticket time.  Justin gave me a heads up that he was updating them about the nigiri the whole time.  After 30 minutes, they told him that they needed to leave and that they wanted to cancel the nigiri.  They also told Justin that they were annoyed with him because he brought them less than full water glasses when he greeted them. After Justin told me this, I went over to the table and apologized about the nigiri and the man brought up the water glasses again.  I apologized for that as well even though they had full water glasses in front of them.  I asked them if they wanted the nigiri and the wife said yes, but the guy said no he wanted to cancel it.  I went to check it out at the sushi bar and sure enough it was ready to go, so I brought it out to the table (along with a few to-go boxes that the wife requested) and the wife accepted it, but I let them know that I took it off the check.  I asked them if they needed anything else, or if they wanted to talk to me about anything else and the guy said no and they left without leaving Justin a tip.  Justin let me know from the beginning that they were being not friendly towards him and when the nigiri was running long.  I really didn't understand the water thing, and I think they were just looking for ways to not leave a tip. 

Juan has left his employee food order two days in a row.  Whomever works with him next should maybe remind him to eat it... or else maybe he doesn't want it and we could save some money and he can just not order anything?

Jacob came in on his day off to help out Vic on dish tonight.  They were super backed up after lunch, but they had the dish pit fully operational by the time we got into the rush of the first wave of guests leaving tonight.

Damon accidentally stepped into the floor drain at his station and twisted his ankle pretty good.  He said he should be fine and will put some ice on it over the next two days (his days off.)  I told him to let us know if it gets worse.

Any VIP's in?
Krystin's roommate
Zayn and his girlfriend

Comps& Void Detail:
Emp. Day Off - Zayn
Birthday X 2
Spill - 1 glass Merlot - Dobbins
Server Misring - Dobbins forgot to ring in until the end of the meal
Recovery - 4 pieces Nigiri ($11.00) from story about Justin's table above
Recovery/FOH Error - Vegetable roll got ran to the wrong table and the guests ate it because they thought it was a gift for some reason.
O-Toro nigiri - Pat wrang in one too many and it hit the table before he realized.
Kome Bucks X $30
DNL - Chicken Karage from notes above
Recovery/FOH Error - Lost a ticket for a Matcha Maker during the bar's busy hit that ended up taking almost 20 minutes.

R&M needs:  We have been trying to go through the deep cleaning functions on the miso machine for a few weeks and we realize now that we actually need an empty miso bag in order to do that.  So can we save the next empty miso bag by next Sunday please?  Thanks!

The floor drains in the kitchen need to be bolted down.  The whole is big enough to stick a hand through and clean, so it doesn't need to come off of the ground.  If we can just get them sealed into place,  that would be great.

The miso machine triggers the water pitcher filler everytime anyone makes a miso soup.  I think that's what causing the server station to become semi-flooded on a nightly basis.  The pitchers spill over into the crack between the soda machine and the water station.  It could also be that the sanitizer bucket is getting spilled.  Or possibly a leak where the water drains into the floor under the water station.  Either way, it has been very wet in the server station at the end of every night.

86'd items/ need more: