Written By: Leary
LY Dinner Sales: $5037
Projected Sales: $5296
TY Dinner Sales: $4710.10
+/- : (-6%, -$326.90 from LY sales)( -$585.90 below sales goal)
Dinner Covers: 162
Avg PPA: $40.49
Elizabeth, I want to make sure I'm entering the correct info since the Covers and PPA are new to the blog for me. Am I getting the PPA amount from the sales by range report? If so should I be averaging the happy hour, and the dinner amounts or just tracking the dinner amount?
Weather: Clear skies and cold
Any Special events going on?: Sunday after Christmas
Who worked?:
Joel, Krystin, Naoto, Dusten, Jason CL, Dena H, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Really slow start. Small early pop. About 3/4 full around 7-8, and then finally went on a small wait around 815. Had a steady wait of 3-4 tables until about 9. Cleared mostly out by 930. Went 2 on at 910, cut host at 930. Had 2 long tickets times (mentioned below in comps), but all other ticket times were good. Had an issue with the POS during our busiest pop.Took about 15 minutes to resolve the issue. It got Jason a little behind, but everyone pitched in to help him catch up. Most of the night was slow paced and went smoothly except for a hectic 45 minutes in the middle.
3 Staff members that stood out (why/how):
Naoto showing excellent teamwork as always
Sigele is such a solid employee. That girl is all business about the job. I told her at the end of the shift that she was an excellent addition to the team, and we were all very happy to have her.
Jason did a solid job as the closer. Had some weird curve balls thrown at him tonight, but handled it well.
Had a staff full of doubles, but everyone handled it well with great attitudes.
Any VIP's in?
Jodi from Uchi, Trish from Alamo, Allison from Yellow Jacket (lots of service industry people in tonight), John
Comps& Void Detail:
-Had a customer send back a miso, and said it didn't taste right. It seemed a little light, and Daniel agreed and fixed it. The customer didn't want another one.
-Comped a Yakitori (DNL) and a parfait (Recovery) for A6. The Yakitori took 27 minutes, and came out raw in the middle. The table didn't want to wait for another one, and preferred dessert at that point. I apologized, and comped the dessert as well. They were understanding and seemed happy in the end, but it's hard to recover from serving someone raw chicken.
-This wasn't a comp, but should have been. After a table left Krystin found a left over Yakiniku behind some menus. It was about a third eaten, and the remains were pretty red with a little blood in the middle. I wish the customer would have said something to someone so we could have made it right for them.
-Had an issue with some unopened clams again. Jersey made another 1/2 order for the table, and they were happy.
- Had a croquette take 32 minutes to hit the table. The customers waited about 20 minutes with no food on the table. I'm sure that felt like an eternity. They seemed visibly grumpy, so I comped it. They were appreciative, and said the croquette was good.
-Friends and Family discount for Trish.
-SIN for Allison, and Jodi.
-Kome bucks
- Thinkery Promo Comp
-Comped 2 glasses of Left coast that was past the date. Wasn't sure how to comp it. I put it under "Recovery"
R&M needs?:
The right side POS had a weird freeze up while Jason was splitting payments for a check on S2. One payment went through, and then it froze while processing the second one. I believe the message said "error Future POS will have to shut down". I realized in hindsight I should have taken a screenshot of the error message. I will make sure to do that in the future. Had to reboot the terminal. Worked fine afterward, but the payment on the tab was weird. Closed out the remaining amount and it printed a cc slip for the right amount on the other card. Went to reopen and payments listed where correct, but when I tried to reprint cc slips they were different than what was listed in the POS. Refunded the cards and reopened the check to re-swipe cards. The balance was $0 even though it didn't show a payment listed or a discount. It's difficult to explain exactly how weird the "glitch was. Definitely one of the stranger things I've encountered on a POS. We ended up closing out the $0 check and re-ringing all the items on a new check. Then ran the cards on that check and everything closed out normally.
86'd items/ need more?
Raw yakitori is unacceptable. I will talk to all kitchen ppl about it.
ReplyDeleteIt seems kitchen food takes time. I need discus about this with kitchen ppl.
Leary, we can go over covers together. They can be found on the ipad in the buzztable app. It's right on the top when you look at the floor chart. The cover count is reset when you change services. Those are the accurate cover counts, not the ones in Future POS. I will update Sunday dinners Cover/PPA.
ReplyDeleteWhen entering the Covers into the P&L spreadsheet you have to click on the SalesLabor tab, and the covers go right under the days date. Again, we can go through it together on Monday.