LY Dinner Sales:4254
Projected Sales: 5050
TY Dinner Sales: 5068
+/- : $18 over projected and up 19% from LY
Dinner Covers: 164
Avg PPA: 30.90
Weather: Cloudy and Cool. Humid. blah.
Any Special events going on?:
Who worked?: Joel, Naoto, Lindsey, Sayo, Sophia CL, Ally 1st Host, Krystin training Dena, Jason FR
Flow of Business, Cuts and Ticket Times: Tonight was jumping, although I feel we had many lingering tables. We went on wait before 7pm and stayed on for an hour. I cut Ally after that. We got another pop around 8:20 and went back on a wait until 9pm. I cut Joel and Naoto once everyone was sat. Lindsey was cut at 9:30 and Sayo at 9:45pm. We didn't have a food runner initially. Jason asked the servers what they'd rather have him do, food run or server assist. Food runner was a unanimous decision. Jason did plenty to help out up front as well. I felt pretty bad not being able to help out as much as I'm used to doing. There were a couple of times where my hand wouldn't let me do what I wanted to! But feel everyone did very well tonight and helped each other out.
3 Staff members that stood out (why/how):
-I had to remind Krystin to make Dena do things. Too often I saw K running around helping on the floor. I encouraged her to direct Dena to do those things. Krystin said she wanted to lead by example but I reminded her that Dena was there to learn, not just observe. Krystin just wants to show that she is a hard worker, but I don't think she is confident enough in herself to effectively train. I know she was the best available option and is plenty capable, but so timid when put on the spot. She did a great job once I stepped in, and I know Dena picked up a lot from her. I showed Dena a few things about drinks. I up-sold from a Kirin to an Asahi to a 1st time couple waiting for their party by going over the "big deal" about the Asahi on draft with her present. I hope she works out.
-Sayo toughed it out tonight. She said she wasn't feeling well, but really did a good job. She has become a solid server and a good team player.
-Again it is hard to single people out when no one flubbed up and everyone pulled together to get the job done.
Any VIP's in? some regulars. A friend of mine Theresa came in with a couple of her girlfriends. Their first visit, her second. She first came in months ago for lunch.
Comps& Void Detail: Amidst the chaos of the transition from no food runner to Jason taking over, a gyoza ticket was stabbed but not ran. The table had gotten everything else and were perfectly understanding of the situation, but I felt a recovery discount was appropriate.
Void 2x hama-toro nigiri, guest changed mind before they were made. $4 in come bucks for 4 separate seaweed salads rang in during happy hour, but didn't ring in at happy hour rate. Voided 2 tonpei-yakis for a table- they were full and the food wasn't yet made. Voided a Zoe mis-ring.
FNF to Theresa- they took good care of Sayo (and vice versa). There was a miso soup that I voided that didn't get made.
R&M needs?:
-Seaweed salad button for happy hour need attention for reasons mentioned above.
-Jason actually brought the need for a separate button to ring in green tea ice cream. I know it isn't on the dessert menu, but people still ask for it. California Rolls and Ankimo/Katsuo nigiri aren't on our menus either but we have buttons for them as well.
-Maybe an update for the Kome Last Call cards? Sophia was fielding questions about the Rahr and Sons tonight...
-There's a chair in the office that had a bolt fall out of it. The bolt is beneath the computer monitor.
86'd items/ need more? quail eggs
The table tents were updated long ago. There should be no more table tents that have incorrect information on them. So I'm not sure what happened there.
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