Sunday 12.22.14

Written By: Elizabeth

LY Lunch Sales: $1282
Projected Sales: $1844
TY Lunch Sales: $1857
+/- : +45% LY and +$13 PS!!
Lunch Covers: 121
Avg PPA: $15.35

LY Dinner Sales: $3558
Projected Sales: $3916
TY Dinner Sales: $4362
+/- : +23% beat PS by $446
Dinner Covers: 165
Avg PPA: $26.44
For the day: +28% over LY and +$459 PS

Weather: Another Overcast and chilly day with wind.

Any Special events going on?: Almost Christmas?

Who worked?:
Lunch: Joel, Krystin, Mandy, Camacho CL. Alley host, Jason FR, No SA
Dinner: Same as above plus Dusten CL. Jason SA, Hiroe FR, Alley host.

Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started pretty good but was slow, but with lots and lots of 5 tops. At one point there was a 5 top at A6, A7, B1 & B2. But it never really felt super busy. Had a couple at A2 that didn't like the yasai, they said it was just one big clump of vegetable and wasn't what they had expected. I comp'd it to DNL. Not the first time I've heard that, and probably not the last. I think people expect like how we use to do the veggies, single, large cuts tempura fried. I meant to go check on them later but got sidetracked until Kristin told me they were very unhappy with their meal, which was a sushi lunch with a g-go roll, and a sashimi lunch. I went over and the sashimi lunch was completely gone except for one piece of shime saba, and her sushi lunch was eaten with the exception of 3 pieces of go go roll. They went on to say that the cuts of the fish in the sashimi lunch were terrible, they looked like scrap pieces and not actual good cuts of fish, and she said her nigiri was good, but his sashimi was terrible...despite the fact that he ate the whole thing. they just kept going on and on and I let them. They told me they've been here before but felt that the quality has just taken a sharp decline. I didn't know what else to say to them so I comp'd their stuff (since I got that vibe from them) and I think they left happy, though I just couldn't tell.
I made cuts as I usually would on a Sunday but then at 2:30 with just Jason on we had two 5-tops, one 6-top, two 4-tops and two 2-tops walk in within minutes of each other. It was pretty chaotic but I helped out a shit ton on the floor and we got through the last brutal 30 minutes (which felt like an hour) In the end Camacho ended up doubling his sales. I'm glad it was him and not anyone else. That guy can beast tables.

Only had one small hiccup (other than the 2:30 mayhem) and that was a 2 top that asked for the "corner" table. I should have asked which corner but I just assumed B8, so started him that way (his lady friend was not yet present) and before we got there he said "oh I kind of meant that one" pointing to A4. I told him we had just sat that server with a 5-top and a 2-top so as long as he didn't mind that it might take a few minutes for her to get over to him that would be fine. He hemmed and hawed over it for a second then, sure as luck would have it, Alley took 2 guests and sat them right there!! I was pretty annoyed considering the fact that me and this gentleman were standing in the middle of the dining room debating the whole thing and clearly pointing and speaking about that table. In any case, he was a bit disappointed and ended up at the sushi bar. I sent them an edamame and apologized for the whole thing, stressing that I wanted him to get the best service possible and I knew that if he sat there he wouldn't. They seemed okay about it in the end. But that just ties into Ally needing to really be aware of what is going on in the dining room, also the fact that she triple sat Krystin.

Dinner: We got a big pop right at beginning and were full. Sushi bar and all. Everyone was bopping around and doing their thing with little to no help. It started to die at 8:30, and I cut Camacho. I was hesitant to make any more cuts since we got hit so hard this morning, but by 9pm it was clearing out pretty regularly and only a few tables were coming in. So I cut. Naturally a second pop came at 9:15 and Dusten and Joel got pretty busy. It wasn't anything like the big top pop we had at lunch but it was enough to keep them both running around, and having Mandy and myself assist with what they needed. They guys did a fine job, however, and Dusten even got a shout of to his service by the two girls that were at B6 when they left.


3 Staff members that stood out (why/how):
*Had a few issues with Ally today: Yesterday I asked her to put the propane tanks in the heaters after she rolls them out. This evening I noticed they weren't in there, again. So I asked her again and told her every morning they have to go out if its even a bit chilly outside. After that we had the issue with her triple seating Krystin as well as not taking visual cues that I was in the middle of reseating another guest at that table. And the big one was this evening: 2 guests came in asking for to-go (I did not see this but heard it from her afterwards) and she said to them that we don't do to go but if they sit at a table they can get to-go. She told me someone told her that. I told her that yes, that is the loophole, but you don't outright tell people that. We don't do to go. Plain and simple. She seemed a bit confused, but got it nonetheless. Needless to say S1-2 sat down, and ordered food from Dusten...to go. Which put him a bit behind gathering their things. I'm sure he can comment to it. When I asked her who told her that, she said she didn't know. So apparently this is something I need to put in the training manual and information packet. Who knew.
*Joel hung around and was helpful during close, from what I could see.
*Mandy also was very helpful after she was cut, helping where she could and asking what was needed.
*At one point Dusten asked for some drinks and I think each one of us made one. Super power team work tonight!

Any VIP's in?
John was in, and we gave him his gift. Karen was in for lunch. Lynn came in with her family for dinner, as well as Chris from Republic, and that Bald guy that we once thought was from the Food Network (he's not, but is often mistaken as such)


Comps& Void Detail:
Sushi Lunch, Sashimi Lunch, Yasai DNL aforementioned A2. Voided Sapporo mysteriously appeared on Camacho's table 20, Makani, Kome Bucks for Dusten and Joel for winning the alcohol contest, FNF for Chris from Republic, Emp Day off for Lynn

R&M needs?:
Well, the male part of the lock on the fence fell off. First we thought someone busted it off, since there were two bikes back there, and we have a history of it. Then we later found out Joel kinda broke it off when he arrived. He told Camacho and no one else, but also placed the knob on the desk in the office. But that was after the 20 minutes I spent combing the video tape. I told him that next time he REALLY needs to tell a manager about it. DUH!!!

86'd items/ need more?