Saturday 12/13/14

Written By: Elizabeth

LY Lunch Sales: $2392
Projected Sales: $2814
TY Lunch Sales: $2147
+/- : -10% LY and -$667
Lunch Covers: 133
Avg PPA: $16.14

LY Dinner Sales: $6155
Projected Sales: $7155
TY Dinner Sales: $7271
+/- : beat LY by 18% and beat PS by $116 !!!! whaaaat!!!!
Dinner Covers: 240
Avg PPA: $30.30
I haven't projected a $7k night in a very long time, and by the way it died out tonight I wasn't sure we were going to make it, but not only did we make it we exceeded it! yes!!!

Weather: Sunny and warm. good patio weather

Any Special events going on?:

Who worked?:
Lunch: Clair, Stephanie, Joel, Lindsey CL. Alley host, Hiroe FR, no SA
Dinner: Stephanie, Sayo, Sophia, Naoto, Clair CL. Mandy host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch: Everything ran really smoothly this afternoon. Very low key and mellow with no wait or huge rush. Slow and steady. The only issue we ran into was a 25 minute Katsudon ticket. The kitchen had run out of pork katsu and were cooking them from frozen and I hadn't been made aware until the last minute. But the guest ended up leaving happy. It was a little frustrating on the FOH side since we didn't know they were cooking from frozen and therefore didn't understand why it would take so long, so maybe just going forward, a little more communication about that.I cut clair and Stephanie at 1:30 and Joel and Lindsey closed it down. 3 tables came in after 2:30. None in the last 10 minutes.

Dinner: Started off pretty steady. Because we didn't have another host (because Ixchel quitlast week) Mandy wasn't scheduled in until 6 so I hosted for the first hour. As soon as she got here we went on a wait. I helped out at the host stand quite a bit while still running sushi bar food and checking ticket times in the kitchen. Kept me on my toes so I didn't have a whole lot of time to talk with tables. But everyone I did see seemed to be enjoying themselves. No major ticket time issues that I saw. Had one issue with a waitlist guest- Mandy called for "Harris" and a party down the list "Chris" misheard her? And responded and sat. Then Harris came in a few minutes later asking where their table was (they got the text just took a little while to respond to) and we saw that "Harris" was seated at B2. Mandy asked B2 their name...Chris. Anyhow, long story short Harris party was a bit upset, and we got them sat within 10 minutes of the debacle, and I sent them miso soups and edamame to calm them and after they ate they were happy. But it still was a sucky situation. The rest of the night went off without a hitch. Went off the wait a little after 9pm. Cut down to 2 on at 9:45 and 1 on at 10:30 but no other tables came in after 10:30. Last table left at 11:25

Also, FYI I went on Yelp tonight...that food poisoning review is gone. no where to be seen. Maybe he felt his foolishness was unwarranted. That or Yelp made him do it. Either way, I feel like I just won Yelp. YOU HEAR THAT YELP! I WON!!!

Specials?
Nothing unusual. I don't think the Poisson Cru really counts as a special after it's been on the list for over a month

3 Staff members that stood out (why/how):
*Stephanie did a great job of bussing, wiping and setting her own tables at lunch since we didn't have a busier today. Very helpful even after she was cut. At dinner she had a 10 top celebrating in the PR and they all complimented her as they left saying that both food and service were outstanding!

*Clair did a fantastic job closing. She was all over her tables and handled her section very well. Got a few compliments on her also. Actually a guy at S6 tried to poach her from us. He told her that he works for Perla's and they are hiring in January and she should apply. So naturally I went over and asked how their experience was today and they said great. I asked how Claire's service was and they said great, and I said "yeah we really value her here, she does a great job" and then that kind of killed the conversation so I just told them I was glad to hear of their experience. After I walked away I felt a bad vibe coming from his lady friend, so I got some $10 kome bucks and gave it to him and told them that Clair told me they were in the industry and that we do an industry night on Mondays so they should come in and see us again. Weird vibe continued so I just kept smiling, babbling and eventually walked away. Claire said the girl was a little short with her all night so maybe that's just how she is. Either way, I felt awkward after that.
Side note: Clair also did over $2k in sushi bar sales and never once did she seemed weeded or stressed. She asked for help where she needed it and did a great job overall, with that high of sales.

Any VIP's in?
lots of first timers today. That nice couple from Chicago were in for lunch and sat at B3 (Take knows), Barron and his family were in for dinner, My mom and brother came to visit me for dinner too.

Comps& Void Detail:
Lunch: Kome bucks for Bento winners Clair & Joel, Makani for regular emp lunches.
Dinner: FNF for Barron, FNF for my family, a few bday desserts (one was for UT Graduation getting her Masters in Film) Void Midnight sun, Stephanie didn't ring the modifier in right- it was resold, Void 2 sake nigiri, 86

R&M needs?:

86'd items/ need more?