12.31.14 New Years Eve

Written By: Elizabeth

LY Lunch Sales: LY NYE Sales were $2745
Projected Sales: $2816
TY Lunch Sales: $2720
+/- : -1% LY! Dang! and -$96 PS
Lunch Covers: 175
Avg PPA: $15.54

LY Dinner Sales: LY NYE Sales were $6090
Projected Sales: $6181
TY Dinner Sales: $5991
+/- : -2% LY and short $190 PS
Dinner Covers: 202
Avg PPA: $29.66
For the day we ended with $8711 in sales. -1% down from LY and -$286 from PS. Oh well It was close
HAPPY NEW YEAR!!

Weather: cold cold cold. high 30's

Any Special events going on?: NEW YEARS EVE!!!

Who worked?:
Lunch: Krystin, naoto, Lindsey, Lynn CL. Junko host, Sigele FR, Jonathan SA

Flow of Business, Cuts and Ticket Times:
Lunch: started slow but by noon we were on a wait. Continued on the wait through 2pm and sat the last table around 2:05. We were slammed all afternoon, but the kitchen kept up as did the sushi bar. No issues until the very end. S8 sent back her Udon that she said was cold, Take heated it up in the microwave and personally brought it to her, she complained again that it was still "tepid" and was pretty upset about it and I feel like she just wanted to complain, I asked her what I could do for her and she told me to take it off the bill, which I obvisouly was going to do, and I also gave her some Kome bucks to come back and have one on the house. Shortly thereafter Take sent another one to her, which I personally ran, and checked back on her and she said it was hot. Boy oh boy. Also had a Spicy Tonkotsu ticket go missing for B5- it was made and I comp'd it, and the guy was happy. Not too many uphappy people out today so that was good. Really intensely busy lunch though- but disappointed we didn't beat our sales goal!

ran another contest for lunch on desserts. To anyone that sells one they get a gift card from my gift card bag for $25. To anyone that sells more than one you can upgrade to a $50 gift card, or opt for $15 in kome bucks/free lunch. Naoto sold one and Krystin sold two!

Dinner: A much slower dinner than expected. Well, not in the first hour, however. We filled up and were on a wait by 5:20. Ten minutes shy of when we were fully staffed. I took several sushi bar guests until Sophia got here. Waiting tables in heels is much different than in comfortable shoes, I might add. At first I wasn't sure if S1-4 were going to be happy, and I did my best to turn the experience around and they left over joyed. They said Sophia was fantastic, and I also sent them 4 pieces of Spicy Scallop to thank them for bearing with me the first portion of their meal when I was waiting on them!
After Miho and Sophia got here it was smooth sailing...sort of. Had a few issues witih 45 minute rolls from the sushi bar, but that was to be expected when the entire restaurant gets sat within 20 minutes. A5 was totally understanding and sweet, but I still took off 2 of their 5 rolls (the cheaper ones, obviously) but B3 was pretty upset. he was hungry! he was hangry! But I assured them it was simply because we filled up so fast. He thought I was bull-shitting him but I promised I was not. I brought their rolls over, took 50% off them and they seemed to be satiated. Then there was B5-6 that had a long Avocado roll but again they were totally cool and very happy just to have a seat and have sushi! Such grateful people tonight. We started slowing down around 7 and I cut Dena at 7:30. Got a guest complaint about her- said she was more like a gatekeeper rather than a host. After her shift we stepped into the office to chat about things. I told her she needs to be more welcoming and warm and she was very receptive to it. I was nervous she would become defensive but she wasn't. She said that is something she always tried to work on- smiling more. She told me that if I see her note smiling, not to hesitate to remind her. Which I thought was nice.

Oh ,and had just one issue with a guest not responding to a text and neither Ally or Dena gave a shout for "last call" for the party. Let's remind the hosts that before taking the guest off the list to do a lap between patio and lobby and yell 'Last call" and the guests name so that this doesn't happen again. They were cool and understanding about it, again which was nice. I bought them a dessert for the whole mishap.

It died and died. I cut Lindsey at 8pm and had Sophia take the 8pm Reso. Then went down to 2 on at 9pm. I cut the cocktail at 8:30. So different from last year. Wonder if it was the weather that kept people out.


Specials?
I ran a contest to encourage the sale of bubbles. Sell any bottle of bubbles, take home a Chandon bottle for a prize. I think it worked for the most part. Dusten immediately sold the last bottle of the El Camp Cava, which I was very grateful for- it seemed that wasn't selling and I was afraid we would have a tough time getting rid of it. Thanks Dusten! Now we just have a shit ton of Chandon. I ordered another case about a week ago, like an idiot.

3 Staff members that stood out (why/how):
*Krystin was prebussing her lunch tables like a champ. Lots of times I went by and only glassware was left. Terrific Job. And at night since her cocktail shift never really took off, she was a great help both at the host stand and in the dining room.
*Naoto never works lunches here but did a great job today- threw him a curveball there, but between everyone that was working they all did a great job with the business.
*Lindsey had a mini-breakdown towards the end of her lunch shift- her grandmother will likely pass away sometime this week (she had a second stroke on Tuesday AM) She's trying to get a flight out tomorrow but she was really beside herself thinking of her grandmother. I could tell she was upset when I told her that next time she needs to put a little time between 4 gyozas and the main course. I told her to take her break and to come back tonight and just push through the shift. She was strong through the beginning of the shift when we got hammered with all those tables, and I cut her at 8pm she was very grateful. I asked if she wanted to go and she said "I do, but I also want to be a team player!" to which I told her she was a teamplayer and she was cut.
*Ally did a great job on her own after I cut Dena

Any VIP's in?

Comps& Void Detail:
Lunch: Udon DNL, Spicy Tonkotsu Kit.Error
Dinner: 50% off rolls, 100% off 2 rolls for A5, Long Ticket comp for Avo Roll on B5, Recovery comp for Apple Pie Gyoza S7, Recovery comp for S1-4 spicy scallop, Voids for Miho, misrings on sashimi instead of nigiri. Void for Miho on Sunshine roll misring. Void for Sophia, 86 Sake Toro.


R&M needs?:

86'd items/ need more?