Tuesday 12.23.14 Christmas Eve Eve

Written By: Elizabeth

LY Lunch Sales: Christmas Eve- but the day before Christmas Eve it was  $2578
Projected Sales:  $2701
TY Lunch Sales:  $2620
+/- : -$81 PS and 2% short of LY Eve Eve.
Lunch Covers: 157
Avg PPA: $16.69

LY Dinner Sales: Christmas Eve- but the day before Christmas Eve it was $3924
Projected Sales: $4344
TY Dinner Sales: $4831
+/- : +487 PS and +23% LY same eve eve
Dinner Covers: 184
Avg PPA: $26.26

Weather: Overcast, very windy and chilly in the 50's and dipping into the 30's at night.

Any Special events going on?:Christmas Eve Eve

Who worked?:
Lunch: Lindsey, Krystin, Johnny, Joel CL. Dena Host, Jason SA, Sigele FR
Dinner: Lindsey, Krystin, Camacho, Sophia CL. Ally Host, Jason SA, Sigele FR

Flow of Business, Cuts and Ticket Times:
Lunch: There were a LOT of hungry-angry people out today. The lobby was jam packed between 11;45 and 1:25. We were on a 45 minute wait during the height of business. Had some savory characters as well as some people just not using their brain. Had to ask 4 people to move their cars- 1 was in the alley way, 1 was half in the ally half on the actually ally street, another was parked in front of the dumpster and another was parked behind that one, again in the street of the ally. Then there was a guy that was parked on the sidewalk blocking the handicapped ramp to the sidewalk that some local neighbors complained about. Phil and Phyllis were in for lunch and said it was okay if we wanted to hang a sign on the back of their fence that says no parking. If we can get something that is unobtrusive I would like to put something up. Also maybe something on that curb area. I notice that people park on the sidewalk from time to time and they really shouldn't be because, yes, that does block the handicapped ramp and we could potentially be fined for it I think.
Other than that, most of lunch was just a busy shift. Had one long Yasai that the ramens beat out so I comp'd it. Not a ton of large parties this shift, had a few 5 tops, and 3 six tops. Had a reso in the party room for 4 adults and 4 babies.
A5 wanted to order to-go Udon and gave Lindsey a hard time about it, saying they knew Take. I went over and explained to them that we are dine in only and the owners are very adamant about enjoying the food here, where the quality is not compromised. They were okay after that, but then B2 came in and ordered a bunch of rolls and pieces and then asked for them to go. Luckily A5 didn't see it, otherwise I would have some "splainin'" to do.
Earlier A6 got upset that her Curry didn't come with a soup. Then she pointed to it on the menu and read it to me, I continued reading that same line to her "except for curry it comes with salad" she calmed down after that. I don't understand. It was within the same line!? Odd people today.

Dinner:
Started slow but then just like lunch and all at once we filled up and went on on a wait- we stayed busy similar to a Friday night until about 9:25 when the last table was sat. With 4 servers on tonight we were all hustling. I think everyone got a little weeded at some point, but recovered shortly thereafter with a little aide. The biggest issue tonight was the 15-20 minute edamames. They were rung in as requested, on their own seperate ticket, but we were still getting some that were hitting 20 minutes. I comp'd a few. To the Kitchen's credit it was just Vince and Nemo working back there and they were slammed, so I can see why it could have been an oversight, but it's still a frustrating situation to explain to a table, especially they don't care to hear the reason anyway. One table told Lindsey that because she "forgot to ring it in" they want it comp'd. Which wasn't fair to her, because she didn't forget to put it in. But perception is reality, and they tipped her 10%. Other than the long edamame tickets things went pretty smoothly. The sushi bar was slower and the kitchen seemed to bear the brunt of it. All in all, it was a busy shift, with few speed bumps.

I had to remind the staff that all wine and bubbles are 5oz pours. Be sure you're watching these. I saw Camacho take a prosecco out that looks like it was about an 8 oz pour (filling it nearly to the top is roughly 8oz in a flute)


Specials?

3 Staff members that stood out (why/how):
*Sigele is doing an excellent job on her own. Consolidating and is very aware of whats going on in the kitchen. Stealthy too! Great job
*Camacho during PM held his own and never needed any help- he was like a duck on a pond. Always great to have him on busy nights when we are short staffed. Master consolidator.
*Alley did a great job handling the crowd tonight. She said she had a lot of caffeine from working at Sa-Ten today so maybe that helped. But she was really holding her own- I helped get just a few drink orders but other than that she did great.
*My doubles (including myself) really toughed it out today and stayed strong until the end. Krystin seemed a little stressed at one point in the back B's but pulled it together and finished strong.

Any VIP's in?
Alex Anthes (I gave her her Christmas present) for dinner with some friends,

Comps& Void Detail:
Comp'd a few of the edamames mentioned above, voided a seaweed salad 86, voided a miso soup not made. FNF to some service industry folks from Barflys, Emp Day off for Alex, Kome bucks for Jason SA.

R&M needs?:
Because the second heating unit is only blowing cold air (and is only able to blow cold air) please don't put it on unless the thermometer is reading under 60 degrees.
Neither of the patio heaters are working now. I have a feeling its an assembly problem, since I encountered these issues almost as soon as we got them. I haven't had any time to sit down with them and un-assemble them and poke around, but as soon as I do I will look into it. I can't even get them to spark, which makes me think it's an issue with their set up.

86'd items/ need more?
Seaweed Salad, Soba salad