Friday PM 12.19.14

Written By: Elizabeth (Birthday Girl, if you will)

LY Dinner Sales: $6328
Projected Sales: $6511
TY Dinner Sales: $6696
+/- : +6% LY and +$185 PS (lunch we were +$186 PS!)
Dinner Covers: 221
Avg PPA: $30.30

Weather: Chilly. In the 50s

Any Special events going on?: weekend before Christmas

Who worked?: Sophia, Joel, Alex, Johnny, Dusten CL. Dena & Stephanie hosted, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Really mellow evening. Filled up and went on a wait around 6pm, got off the wait shortly after 9pm. Waited for a second pop. Got nothin. Things were pretty smooth. Had B2 upset about how tough the toro was. An asian couple, the woman said she has worked at sushi restaurants for years and never encountered tough toro. I assured her it was the fish and the cut, but she was adamant that something was wrong. Then she questioned if the owner was Japanese. To which I said, "yes, he's right over there" and then she made a face. Take gave me the slab of toro to take to the table to see if they wanted to pick their cut, but they didn't. So instead, I turned the situation around and we went them 2 pieces of hama-toro & 2 pieces sake-toro to smooth the whole thing over. They were very happy and appreciative. Left happy in the end. Cut Sophia at 8:45, went down to 2 at 9:30 and went down to just Dusten by 10:10. It slowed significantly after 10pm. Cut Dena at 9, and Stephanie at 10:30.

Had two reservations tonight: 7 top at 7 and 10 top at 9- both were timely and went off without a hitch.

Had a 25 minute Kara-age for no reason when it was slower. And had a 45 minute tsukiji set during the height of service. Other than that, no major issues.

Specials?

3 Staff members that stood out (why/how):
*Dena & Stephanie did a decent job at the host stand tonight. Both being green it took a lot of leading from me- coaching them on how to accurately quote the wait (they were quoting 45-1hr for waits that were more like 25-40) Other than that I think once they learn the ropes a little more they will get better. They also didn't know that 5 tops only take one table, and at the start Stephanie was handing out Happy Hour menus (I caught it after the 1st table) so they still have some learning to do.
*Saw Joel helping pre-bus other sections and bus other tables in his downtime. It was nice to see that from him. He mis-rang a Midnight sun tonight and I gave him a quick stern talking to him about doing that.
*Johnny also did a great job being a team player- he kept an eye on Alex's section while she made more ginger/wasabi set ups. Great job by both! Johnny also had such a positive happy go lucky attitude all night. Which was helpful to keep everyone on the lighter side.

Any VIP's in?

Comps& Void Detail:
void midnight sun mis-ring, comp tsk.set long ticket time (guest changed mind- they were leaving), Comp'd 2 Toro Nigiri, DNL. Hops and Grain Void, misright. Hops and Grain Comp Kome bucks, dented can.

R&M needs?:
There was something leaking really bad tonight around the bus tub dish area. I couldn't figure out what it was, but it was persistent as anything. I would squeegee it and then 10 minutes later it was a lake again. Vince tried to fix it but it came back. He's going to take a better look at it after service.

86'd items/ need more?