Saturday 9.26.15

Written By: Elizabeth

LY Lunch Sales:  $1934
Projected Sales : $2122
TY Lunch Sales: $2852
+/- : +47% LY, +730 PS
Lunch Covers: 140
Avg PPA: $20.37


LY Dinner Sales: $6230
Projected Sales : $6871
TY Dinner Sales: $7680
+/- : +23% LY, + $809 PS
Dinner Covers: 271
Avg PPA: $28.34


Previous Days Labor: 18%

Previous Days Comps: 4.38%
Controllable Comps: 3.63%

Weather: Warm and in the 90s.

Special events?: Pecan Street Festival. Home UT Game against OU


Who worked: AM: Stephanie, Joel, Mandy, Johnny CL. Ruthy Host, John SA, Hiroe FR
Dinner: Naoto, Clair, Sophia, Sayo, Dusten CL. Cindy/Samara host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Today I felt the effects of the Autumn Equinox. First a lady called accusing us of giving her food poisoning directly after she ate and eel roll. Then in between service I had a woman call and ask if we could guarantee that there would be no cross contamination because she has Celiacs disease and the chefs will have to change out their gloves, cutting boards, knives and pans. I told her there is no way to say yes 100% to which she got upset and said "can you or can you not accommodate me" I told her that unfortunately we can not accommodate her. She hung up abruptly. Then there was the smoke....we'll get to that in a minute.

Lunch: Actually were busy! We weren't expecting a busy lunch but it actually picked up at 1:30 and we went on a wait until about 2:30. Lots of hustle and bustle. But no major ticket errors of anything of note. I didn't make any cuts because we were busy up until the end.

Dinner: Had a full lobby before 5pm. The catering order went off without a hitch. Started with a bang and went on a wait by 6pm. Came off the wait around 10:15. Steady and totally busy throughout the entire night. We were at 160 covers by 8pm.

Ray from Petrocelli Services came to fix the AC around 4pm. He first had to let it defrost but then after it did, he was able to address the problem of the condenser coils being clogged and dirty (see R&M report for more details) So he started in on it. Around 6pm or so, he blew some air through the coil, to which it emitted a large plume of smoke through the vent in the dining room. The man at B8 jumped from his chair yelling "fire!" and made a beeline for the host stand. We were full at this point. I stopped him and assured him there was no fire but rather there was work being done on the unit. I convinced him to sit back down while I went outside to assess what was going on. Ray was apologetic, saying he wasn't aware that it would emit that much smoke. I told him it was okay, and he kept working. I went back in and immediately addressed B8 first, apologizing and trying to make it all right again. She seemed good, he was concerned he was breathing in noxious gases. I assured him that it was just a little bit of dusty smoke and he was okay. I went back and checked on them later and they were okay still, but I felt it right to take 50% off their check to Recovery. They were the only table I had to compensate, so it was fine. I talked to several other tables afterwards and they were all understanding after I explained the whole AC being broken situation. But boy oh boy will I be glad when this equinox/Mercury retrograde is all over. Oye to the max!


Specials:
-Tempura Cucumber 6
-Grilled Escolar 1
-Iwashi 4
-Shishito Peppers 8
-Hon Maguro Nigiri 24
-Tsukiji Set 13
-Smokin' Sashimi 6

3 Staff members that stood out (why/how):
-Jason SA again with the attitude. This will be brought up in his eval. He seems very "undermining" in ways- with the host stand especially. He thinks things should be done in certain ways and makes that apparent, when it's not his job. Should his attitude continue, he's on the road to fewer shifts.
-John, on the other hand, fantastic attitude! This kid has such a "can do" spirit, and accepts criticism well. And he loves being out on the floor, thanking guests when they leave, smiling, and just has a really positive attitude.
-Grace had trouble getting drinks out quickly while cocktailing. She needs to work on her timing and efficiency in the future. Closing out checks should not be the top priority, nor should it take her 10 minutes to make drinks.



Any VIP's in?
Lunch: Old John
Dinner: Lynn, Olive & Erin, Shane from across the street, Ingrid & James and friends, Spencer from Alamo

Comps& Void Detail:
-Voided 4 pieces of Sake Nigiri because they were 86'd
-A few voids for missring on beverage of changed mind
-FNF for Shane  (10%)
-Recovery for smoke out B8
-$15 given out due to plastic in ice cream

R&M needs:

86'd items/ need more: