Friday AM Recap 7/15/16

Written By: Leary

LY Lunch Sales: $2160
Projected Sales : $2250
TY Lunch Sales: $2711
+/- :  +$551, +$26%
Lunch Covers: 148
Avg PPA: $18.32

Previous Days Labor:

Previous Days Comps:
Controllable Comps:

Weather: Hot and sunny

Special events?:

Who worked:
Grace, Mandy w/ Alex, Sayo, Clair Cl, Hatha H, Taylor FR, John w/ Dan

Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've had in awhile. Pretty much full and on a wait by noon, got up to a 25-30 wait, and stayed full until close. We had some snags, but got through the shift ok. Table 20 ticket printed about 15 minutes after Clair ordered it. Didn't happen with any other tickets today. The Kitchen did a good job knocking it out in a timely manner and the table was fine and happy, but it did add some stress to an already busy shift. B2 ordered a Kayaku Udon, but when it arrived he told Mandy what he actually wanted was actually the Ten Zaru. The Kitchen made the remake quickly. He was very thankful, and had a lot of good things to say about Mandy. Had to remake a Gyoza for the same table because the first came out burnt. It ended up being about 25 minutes so I comped it. He ended up leaving his phone, and when he came back he thanked me again for the wonderful experience. Had the next B2 order a philly roll, and when it came out he told Mandy that he forgot to mention he was highly allergic to shellfish. He was already almost done with his Yakuniku, and said he didn't want to wait for a replacement. I went by and mentioned that next time if he mentions it when ordering we will be happy to accommodate his needs. He appreciated me touching base. Tickets got a little higher than normal today, but customers were happy to wait.

Aloha went down after lunch. Tech support got it into safe mode. Turns out someone threw a roll of trash bags on the shelf with the network box. It unplugged a cable. Once it was plugged back in everything was fine. Informed Samara and Dusten to tell the staff to not put anything on the top shelf under aloha system.

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-DNL for philly that customer mentioned he was allergic to shellfish after it was delivered
-Kitchen Error for a 22 minute Gyoza that was remade, but came out late.
-Guest changed mind for an Udon, but he wanted Ten Zaru

R&M needs:
-Pest issues- We discussed this today. I will contact ABC again Monday morning about building inspection.
-Asahi Keg is pouring extra foamy. Seems like the regulator might be off. Dusten will contact them Sunday night to come out Monday morning.

86'd items/ need more: