Friday PM Recap 7/22/16

Written By: Leary

LY Dinner Sales: $6953
Projected Sales : $7250 (-$297.00)
TY Dinner Sales:$6953
+/- :-$14,  -0%
Dinner Covers: 229
Avg PPA: $30.36

Weather: Hot and Sunny

Special events?:

Who worked:
Ruthy, Johnny, Jason, Sophia, Dusten Cl, Hatha & Dan H, Taylor FR, John SA

Flow of Business, Cuts and Ticket Times:
It was a typical flow of business for a Friday. We filled up pretty quickly, and were on a wait by 6. Had a lot of 3 tops, and four tops and tables weren't turning so the wait grew to an hour and half. I thought maybe the host stand was over quoting, but several tables hit that quote time. We came back down to a 45 minute wait by 830. Stayed on a steady wait until around 930. Cut the first host, and quickly went back on a small wait, and then that was it. Went 2 on at 10:20. Ticket times in the kitchen were good.

The Sushi Bar got hit really hard tonight. Typical Friday night where every table ordered rolls, and a lot of tables ordered only rolls. We hit 30-40 minute ticket times for rolls pretty quickly. I let the servers know they needed to communicate with their tables for the rest of the night that roll times were going to take at least 30 minutes. It's frustrating because tables would say ok, ordered rolls, and then become impatient. A few tables cancelled their orders. Had a couple of tickets hit 50 minutes, and those customers were unhappy enough that I felt I needed to comp the rolls. It caused a bit of chain reaction. Rolls were taking a long time which made tables grumpy with their servers, and then made servers grumpy because customers were taking it out on their tips. It also made it really hard to turn tables which made people grumpy about wait times, and caused several parties to leave. Lee was busting his hump tonight. I have never seen him move that fast. Steve was pretty slow, and his rolls are still not looking great. If wait times weren't so high I would have sent several rolls back. Towards the end tables got even grumpier because rolls were still taking 40-45, but there were several empty tables in the restaurant. It's hard to explain to customers that the sushi bar was still catching up from earlier in the night. Also, had a pretty consistent issue with rolls being made out of order in which they were rang in. There would be times when rolls would be hitting 40-45 minutes, then some rolls would come out after 15-20 minutes, but the servers wouldn't want to run them because they were for the table right next to another table that has been waiting twice as long. Only a few comps in the end, but lot's of grumpy customers.

I caught Jon rinsing out fry bowls at the end of the night, and putting them away. I asked why he wasn't sending them through the dishwasher, and he said he was trained that way by a manager, but didn't want to say who because he didn't want to get anyone in trouble. Seems hard to believe. I told him everything needs to be going through the dish washer. I let Scott know, and he agreed. It's not a time to be cutting corners so let's all keep a critical eye out, and correct these behaviors as they pop up.  

Specials:
Jap Uni- 8
Snow Crab- 41
Hirame- 20

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-Comped 3 rolls that hit 50 minutes
-Open $ for 2 gift cards
-Customer Kome bucks

R&M needs:

86'd items/ need more: