Wednesday 7/20/16

Written By: Samara

LY Lunch Sales: $2085
Projected Sales : $1750
TY Lunch Sales: $1700
+/- : -18% under LY & -$50 under PS
Lunch Covers: 92
Avg PPA: $18.48


LY Dinner Sales: $4498
Projected Sales : $4715
TY Dinner Sales: $4751
+/- : +6% +$36
Dinner Covers: 186
Avg PPA: 25.54


Previous Days Labor:

Previous Days Comps:
Controllable Comps:

Weather:Summery

Special events?:


Who worked: LUNCH- Krystin, Grace, Kelly, Johnny (CL), Hatha (H), John (FR), Will (SA)
DINNER- Krystin, Cindy, Sayo, Clair, Sophia (CL), Hatha & Renee (H), John (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: Lunch was steady for the most part. Had a gyoza rung in as APP but didn't hit the table until 25 minutes later, after the rest of the food was delivered. I guess the first gyoza had to be remade. I consulted Scott what to do in these situations. It seems like a lot of it is Patrick being new; but I'd like to encourage better communication from the kitchen when these things happen. It's easier to do damage control the sooner we know: a table is more manageable when they are informed of what to expect.

Cut Krystin at 1, Grace at 1:30, and Kelly at 1:45. No other customer issue or long tickets times.

Dinner was quite busy. I stuck around the host stand for a lot of night since Renee and Hatha (both newer hosts) 1st time working together and as predicted: it was hard for them to find their flow.

Had a 9 top walk in at 6:30. Only two were present and said the rest would show up around 7pm. It's really difficult to predict quote times in this situation. I tried to hold A7/A8 and then the back B's but the wait was growing by the time everyone showed up. They worked with me and willingly chose to be squeezed in at the back A's, even having a 10th person eventually join.

Cut Krystin at 8:45, Cindy at 9:15, Sayo at 9:30 since it had been almost 20 minutes since the last table was sat, and Clair at 9:45.

Specials:Tsubugai, Japanese Uni, Snow Crab

3 Staff members that stood out (why/how): I called Hatha after she was 10 minutes late for her hosting shift. She didn't realize she was working in the AM and arrived at 10 minutes before open. I gave her a late tracking write up and reminded her to double check her schedule. Caught her on her phone pretty early on in her shift. I'm including all of this in her eval. She could be more present and focused when she's here. Also, it's starting to feel like she's intentionally skipping out on side work. After lunch, she went in the bathrooms to check and restock. I saw her come out empty handed and asked her about taking out the trash. She played dumb. Then at dinner, she went to get the happy hour sign. John found the sign still out and brought it in after she left. Weird, huh? Please other managers, keep on top of her. If she's going to be this sneaky and difficult this early on, I think we should start looking for a replacement.

I did a lunch contest for highest PPA. Kelly came out on top. I gave her a gift card.


Any VIP's in? Rachel & Carlos, Abel & Janine, Dusten, Ben

Comps& Void Detail:
-Employee Day off for Dusten, Abel, and Janine
-Employee Kome bucks for all three as well since they tried to pay with manger gift cards
-Several ramens comped for kitchen training
-I had to comp an entire check under server error after Johnny accidentally deleted a CC authorized payment after the table had already left.
-Comped Long ticket time Gyoza. Kitchen Error

R&M needs:New Asahi tap came in today. Will need someone to install it.

86'd items/ need more:Grapefruit IPA