Daily Recap 7/2/16 PM

Written By: Chelsea

LY Dinner Sales: closed for 4th of July
Projected Sales : $7940
TY Dinner Sales: $7287
+/- : $653 under PS
Dinner Covers: 260
Avg PPA: $28.03


Weather: Hot and humid

Special events?: 4th of July weekend, RTX convention


Who worked: Sayo, Kelly, Sophia covered for Mandy/Krystin, Ruthy, Dusten CL and Grace CT. Tori and John H, Kaori SA, Hiroe FR.

Flow of Business, Cuts and Ticket Times:

Pretty steady start, full by 5:45. Around 4 pm I took a reservation for the party room from 5:30-7 for a birthday sob story, but when we called to confirm, they picked up and cancelled, didn't charge them since it was so last minute. The wait stayed under an hour until about 7:30 and stayed that long until 10 and then we were off the wait by 10:30. Cut Sophia at 10:15 and the CT as well, cut first host and Kelly at 10:35, cut Sayo at 10:40.

There was a 7pm reservation in the party room, they called and said that they were running late and would be in at 7:30. This was ok'd because there wasn't a 9pm reso. However, then 3 of the party showed up around 7:35 and the hosts were unable to find them as 7:45 rolled around. Called the number on the reso multiple times to no answer, and the 3 of the party were nowhere to be found, so the hosts moved on to the next party on the list. At 7:50 the other half of the party room showed up, irritated that the room had been given up. I stated our policy, and reminded them that the policies had been laid out when the reservation was booked and that we did everything we could to find them. I let them know we would try to seat them as quickly as possible, but they walked away. Hosts called them when there was space, but they had moved on to another restaurant. (I haven't charged the card yet, wasn't sure if/when to do so.) This stress flustered John, and he stayed a little upset about it after they walked out. This slowed down the hosts getting people seated, so I tried to help them get back in the groove. This delay put a couple tables behind their quoted time, but everything started flowing again once they got back in to it. Several large tables later in the evening, a couple 6 tops and then a 9 top at 9:15 in the party room.

Specials:

Shishito Peppers - 18
Salmon Katsu - 4
Japanese Uni -  4
Snow Crab - 26
Hirame + Ankimo - 21

3 Staff members that stood out (why/how):

John gets easily stressed/flustered in difficult situations. Sophia and others tried to keep him moving and smiling after the reso incident, but it took a couple reminders. He also needs to be reminded to stop/ask to check out when closing. He rushed out when he was "done," and I didn't question him because he was still in a bad mood and I was checking out the servers. However, I checked the host stand shortly afterward, and there were no kids' chopsticks made, soy sauce dishes not stocked, and the patio fans were still on.

Sophia got a great/interesting compliment, table B5 noticed that we usually have really cohesive/well arranged teams scheduled together, they praised management for hiring and scheduling great teams that work well together and make everything flow smoothly. Woohoo! Also, she was a great team player tonight. keeping everyone positive through the wacky rushes/large tables.

The sickness still seems to be floating around, but hopefully fading out soon. Opening servers both had bike/car tire problems on the way in, but were both under 5 mins late and Sophia had already prepared the ginger/wasabi dishes so opening was fine.

At one point, a few of the servers were irritated by disorganization in the dish pit, but it was cleared up and dishes kept coming/going smoothly.

Any VIP's in? Shawn Cirkiel of Bullfight/Parkside

Comps& Void Detail: Emp day off + Kome bucks for Chloe, 3-4 Kome Promo bucks, meal for Grace for filling in, a few voids for 86's: seaweed salad, Snow Maiden, Shishito, Tamago. One void for Ruthy when she misheard 2 edamame instead of 1, voided one Summertime roll for Sayo that took too long, table wanted to leave before it had been made. Handful of accidental double rings.

R&M needs:

86'd items/ need more: Soft serve cones, tamago, many beverages!