Friday PM 7/15/16

Written By: Samara


LY Dinner Sales: $6520
Projected Sales : $7575
TY Dinner Sales: $7799
+/- : +20% over PS & +$224 over PS
Dinner Covers: 245
Avg PPA: 31.83



Weather:

Special events?:


Who worked: Ruthy, Johnny, Krystin, Sophia, Dusten (CL), John training Dan (SA), Taylor (FR), Chelsea training Renee (H), Chloe hosted as well

Flow of Business, Cuts and Ticket Times: Busy from start to finish. It was the first night this week where I felt the flow was comfortable; that servers worked really well with the new POS. So much so I started to notice the careless misrings begin again. On a 45 minute- 1 hour wait by 6:30, which stayed that way steadily until about 9:30pm. I cut Ruthy at 9:45 since her section was full, Johnny at 10:10, Krystin at 10:40, and Sophia at 10:50.

Notices some crabby attitudes from customers waiting but I'm assuming it's the hot weather. The lobby was noticeably more crowded than usual. Summer weather can make people irritable.

Couple of long ticket times from the sushi bar but no customer issues.

Specials:

3 Staff members that stood out (why/how): Chloe had a difficult interaction with an older woman waiting. The woman gave Chloe an earful about wanting to be sat immediately even though she was 1 of an incomplete 5. Renee overheard the woman call the hosts "not very bright". I wish I had overheard it and been able to say something in the moment but I didn't. She was crowding the host stand for many minutes when I finally asked if I could assist her in any way. She protested again about the seating policy and said something about the "host with pigtails" (Chloe) not seating her. I reiterated our policy and explained it was out of fairness...the woman huffed and puffed at me when I said Chloe was just doing her job. Chloe let the customer get to her but was able to shake it off as the shift went on.

I had to correct John's training skills early in the night. It felt more like having two sloppy sever assistants rather than one training the other. Trays were being left on chairs for hosts to find when they were seating people. Tables were not neatly being reset. It felt very chaotic. I asked John to let Dan do most of the heavy lifting and correct him when needed. It seemed hard for John to let go, but when he finally did, it really made the biggest difference. Dan needs to work on stacking dishes and prioritizing but he has an excellent sense of urgency and pretty good attention to detail.

Didn't really get a good sense of what Renee is capable of yet. Chelsea did say she

Any VIP's in? Susan & Jason, Kumi, a few other familiar Friday faces

Comps& Void Detail: Bunch of voided misrings, Birthday Dessert

R&M needs:

86'd items/ need more: crayons...did we order them or do I need to still order them?