Saturday PM 4/15/17 Recap

Written By: Leary

LY Dinner Sales: 8859
Projected Sales:  9160 (-1484)
TY Dinner Sales:  7676
+/- :  -1183, -13%
Dinner Covers: 261
Avg PPA:  29.41

Weather: Warm, sunny, 70s

Special events?: Fusebox fest

Who worked: Krystin, Renee, Liam, Lindsey, Clair CL. Chelsea/Alyssa Host, Hiroe FR, John SA, Kelly CT

Flow of Business, Cuts and Ticket Times:
The night started off slower than last and finally picked up around 7pm. Had a mix up with a reservation that booked today for tomorrow, but thought they booked it for today at 6pm when in reality they booked it for tomorrow at 6pm. Ironically both of the reservations were for a Denise. Denise N had it for tonight, Denise H booked it for tomorrow. Luckily, we were still slow at that time and were able to cancel Denise H's reservation tomorrow and seat them within 10 minutes. But boy was that confusing! (-written by Elizabeth)

Came in at 7pm, and we were on a 35-45 minute wait. Elizabeth told me it had just started getting busy. Everything seemed to be going smoothly. Kitchen got hit pretty hard with a wave of tickets. They did a good job knocking them out, but had a couple longer ticket times on fry items. 25 minutes on a fried ice cream. Hit 30 minutes rolls for just a few tickets as well. After that we stayed on a steady 45 minute wait, but it was a pretty calm pace. Had a lost ticket for Tori Teba at the end of the night that took 30 minutes. I comped it and apologized to the table, and they were happy. Cut Alyssa, and Kelly at 10. 2 on at 1025. Pretty chill last hour.  

Had an unfortunate run in with some regulars and their parents. Lindsey (project runway & her husband). They were sat at B1, and Chelsea informed me that there was a dog at the table. The was a under a chair and all you could see is the tail. I went by and asked the Dad if it was a service dog, and he said yes. I told him I just had to ask because I didn't see a service jacket or papers. (I think reading the blog this morning I thought they might be folks were just bringing dogs in randomly again). The dad showed me a badge on leash and started telling me that there was no such things as papers for a service dog. The dad started to proceed to tell me why he needed the dog, and I said I didn't need to know why I just had to ask. The dad & mom were super nice and friendly. I apologized for bothering them and told them to enjoy your dinner. I think the son misunderstood what was said because I was trying to speak to the dad discretely, and I think he thought I asked why he needed it, which I didn't. About 10 minutes later I was filling waters in the wait station, and I saw the son staring at me with crazy eyes. When we made eye contact he pointed at me at made a beeline in my direction. I stepped out the wait station to the wall to try and get out of the servers way. He immediately just started laying into me about how I had no right to ask if it was service dog, or ask for proof. I started off by apologizing, and said I had to ask because it would be against health to allow the dog in here otherwise. At that point he started raising his voice, putting his finger in my, and saying you have no fucking right. I basically said, "I'm sorry I upset you, I will definitely look up the law, but I can't have you getting in my face, cursing at me, and causing a scene". The sushi bar customers were starting to stare, and the guy was getting louder. It looked like he was ready to hit. Once again the parents were all smiles and super nice so this was out of nowhere. The guy refused to sit down, and the wife came over to try and get him to. He continued to curse at me, and said, sir please just sit down and enjoy your dinner, or I'll have to call the cops and ask you to leave. He said call the fucking cops and sat down. The wife then went to Chelsea and said the manager was being an asshole and threatened to call the cops. I walked into the office to calm down and look up the law. Apparently we are allowed to ask, and allowed to ask if it's for a disability, which I would never do, but not allowed to ask for proof. I technically didn't, but I did insinuate that proof is normally provided by patrons. I gave it about 10 minutes to let things cool down, and went over to the table to try and apologize about the situation. I said I understood why it's a sensitive subject, and I absolutely didn't mean to be disrespectful. I thank the husband for try to inform about the law, and said I looked up the law so I could better handle the situation next time. The parents were once again all smiles and super nice saying not a problem, which was once again made the situation so much weirder. The husband then said what's the law? Which I should have known was a trap. I told him, and his response was "that doesn't mean you get to be an asshole". The parents and wife were asking him to stop, but he just keep staring at me with crazy eyes. At that point I was a bit of a loss. I apologized for upsetting him, and said I wish we could talk about it in a civil manner, but just because he was a customer it didn't give him the right to verbally abuse me. He said I din't right to be an asshole. I said I was sorry the situation went this direction, and hoped they'd enjoy the rest of their dinner. I realized I wasn't going to be able to make it better. I just avoided the table. I feel really bad about the whole thing. They're regulars, and I completely sympathize with how sensitive having a father with a disability must be, but his reaction was over the top and created a scene that was completely unnecessary.          

Specials:
Whole Aji- 2

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
Emp Day Off for Julian from Daruma
Emp Day Off for Allie from Sa-Ten
Bday Dessert
$35 in Kome bucks
Kitchen Error long ticket time

R&M needs:
Dumpster was not emptied this morning. Elizabeth texted Jenna. It's over flowing so I'm not sure what we're going to do if it doesn't get emptied tomorrow. Seems unlikely considering it's Easter.

86'd items/ need more: