Wednesday PM 4.12.17

Written By: Elizabeth

LY Dinner Sales: $5385
Projected Sales : $5647
TY Dinner Sales: $6256
+/- : +16% LY and +$609 PS
Dinner Covers: 201
Avg PPA:  $31.21

Weather: Sunny and in the low 70s

Special events?:

Who worked:
Mandy, Sayo, Ruthy, Grace, Krystin CL. Patrick/Melisa Host, Brennan SA, Emily FR

Flow of Business, Cuts and Ticket Times:
Much different start to tonight than last. Had a handful of tables come in at open but nothing crazy- went on a wait around 7pm but it was waxing and waning. On a wait, then off, etc. The crew had a nice pace to things.The catering order was executed perfectly and no major issues. It stayed slow until about 8:30 and then we got our pop and went on a 30-45 minutes wait. We stayed on a wait until about 9:30. I cut down to 2 on at 9:45 but no other tables came in.

The rest of this could be superfluous, but it gives you an idea of the vibe that was tonight.
The crowd tonight was a little off. I made a joke to one table about swapping a chair out for a "persssssson" and instead here is one for the "pursssssse", and got a blank stare, then told them I was just making a joke because both of the words sounded similar....crickets. They were also the same table Mandy went to greet and when she asked how everyone was tonight they blurted out that they weren't ready to order yet. Yeah so it was one of those nights.
Then B4 wrote on their card 8 Toro pieces. Grace read it back to them. They agreed. I brought it out, and they flagged grace down saying they meant something else. What they meant was 8 salmon pieces. I'm not sure how they screwed that up, but I saw the sushi card and they clearly marked 8 Toro. So that was a $70 comp.
Then had a guy come in, Asian fella, with a headwrap and a sun hat on, and glasses with yellow tinted protective glasses overtop (strange) and he wanted to order to-go but we told him we are dine in only. Then he was asking about catering trays, and the owners, and if the owners are ever here, and then if the info@kome-austin.com email actually goes to them- just all sorts of questions. I gave him my card and Andrews card (sorry Andrew). He was a happy guy though, so at least there's that. Because....then there was this one that I have storied below.

Had a frightening interaction with that odd man that comes in (Tori pointed him out the first time he showed up- the crazy guy) He came in with a woman and asked to do to go. I was manning the host stand at the time and I said I'm so sorry we're dine in only. Note: I immediately recognized him and knew that as soon as I said no, I was in for a world of hurt. He started in on "oh it's for my daughter she is..." and he hesitated like she was sick or some story he was conjuring in his head. I apologized but said we are dine in only, so we are unable to do that. He persisted...looked around the restaurant, and then said, "I want to speak to the manager"....
I said, I am the manager. And then said I'm sorry it's our policy and it's plainly stated right here (gesturing to the host stand sign!) we will not do to go. He then laughed at me in a very maniacal way and called the policy stupid and told me I was making it up just now to stop him from getting togo. I assured him we have always had this policy in place, though he didn't let me get a word in edgewise because he had to persist. Finally I made him so mad he started to storm off. I kept apologizing and he yelled back at me "don't tell me you're sorry one more time!" To which I just said, Ok. The lady with him asked me nicely saying "are you sure you can't" to which I replied "Yes, I am". He then turned in to me and yelled "I'm going to remember you!!" and stormed out with his lady. To which I responded, "please do, would you like my card?". He left. Hopefully never to return again. I don't like getting yelled at. I've attached his picture here for reference (that lovely lady in the middle is the lucky lady that got to go home with him):

Specials:
Chef Nigiri Special: Sanjuro, Kurage, Zato-Sake Toro

3 Staff members that stood out (why/how):
-With luck, we had a nice table in tonight, and they could not say enough nice things about Krystin and her service. They were super sweet and said she was too.
-At the end of the night we had a lot of tables get up at once, and Grace gave a nice reminder to the staff to bus their tables. And then I saw her in other sections helping to bus tables.

Any VIP's in?
The guy in the picture? He's special.
Billy & his wife (owners of King Bee)
Patrick's wife

Comps& Void Detail:
$70 Comp for 8 pieces of Toro (I thought I was going to vomit when I had to make that comp!)
FNF for Patrick's wife
Bday desserts
FNF 20% off for Terry, from Petrochelli. He's such a sweet old man, who was just blown away by the salmon! He was so very sweet and he's put a lot of work in here.

R&M needs:
Terry from Petrocelli was out tonight and tarred more of the roof over the PDR, to hopefully stop any other leaks.

86'd items/ need more: