Friday PM Recap 4/21/17

Written By: Leary

LY Dinner Sales:  7305
Projected Sales :  7633 (-41)
TY Dinner Sales:  7592
+/- :  +287,  +4%
Dinner Covers: 262
Avg PPA:  28.98

Weather: Warm, sunny, and humid

Special events?: MotoGP Weekend

Who worked:
Liam, Krystin, Renee, Johnny, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl

Flow of Business, Cuts and Ticket Times:
It was a really slow start like the rest of the week. We were mostly full by 6, but didn't actually hit a wait until after 7. We hit 45-50 minute wait by 730 and held  there for most of the night. Came off the wait a little after 10. Cut Alyssa and Pat at 10, and went 2 on at 1025. Only a couple more tables came in after 1030. Ticket times were good tonight. Had the servers ask about several tickets thinking they were long, but when I would check them they'd be at or under 20 minutes.

One customer issue with S6. They asked Melisa to speak to a manager. When I checked on them they were upset they hadn't received their apps, and had just gotten their nigiri. Edamame and Gyoza wasn't rang in. Got it out asap and comped it. I apologized, and let them know that Dusten had most of the sushi bar sat at once. They were understanding, but said they come in here often and were disappointed in the slow service. I gave them a 15% recovery comp on their tab, and apologized once again for their experience. I also gave them my card, and asked them to please come back and let me know how their experience is. They seemed happy by the end.

Specials:
Nigiri Set- 11
Whole Aji- 0

3 Staff members that stood out (why/how):
-John did a great job helping out Brennan as the SA. I gave him Kome bucks for a drink at the end of the night.
-Alyssa and Melisa made a solid team at the host stand. It wasn't as busy as a normal Saturday, but the quote times were good and were helping out bussing and setting up tables quite a bit.
-Brennan was definitely the weak link tonight. He did alright at consolidating his actions, but just really needs to increase his speed. I have a pretty detailed eval waiting for him.
-The servers were pretty solid overall tonight. Lots of teamwork, and very little complaining.

Any VIP's in?
-John
-Leslie

Comps& Void Detail:
-Owner comp for a bottle of Radio Boca
-Server Error for Edamame and Gyoza mentioned above
-Recovery comp mentioned above
-Guest Changed Mind for a Midnight Sun that the table didn't realize came with sunflower seeds
-Server misring for 2 pieces of Kaki Nigiri that was a finger slip by Liam

R&M needs:
-I went out to the trailer get an old checkout for Elizabeth early in the evening, and when I came out there was a homeless kid stealing the carabiner and chain that I had just replaced an hour earlier. I ran after him, asked for it back, and told him I'd call the cops if I saw him again. I'm ready to start guarding the building with a high power pellet rifle on my time off.
-The sushi bar printer was making a weird noise and not working at the end of the night. The printer ribbon had broke inside. I replaced it and it worked fine the rest of the evening.
-iPad died at the very end of the night. I know it was plugged in and charging at 4pm so not sure why it died before the end of service. Something to keep an eye on.    

86'd items/ need more: