Friday AM 4.21.17

Written By: Elizabeth
LY Lunch Sales: $2938
Projected Sales : $3216
TY Lunch Sales: $2176
+/- : -26% LY and -$1040 PS
Lunch Covers: 113
Avg PPA: $19.26

Previous Days Labor: 21%

Previous Days Comps: 6%
Controllable Comps: 5.77%

Weather: Sunny and warm, in the 80s.

Special events?: San Jacinto Day

Who worked: Lindsey, Krystin, Sayo, Clair CL> Tori host, John FR, Brennan SA

Flow of Business, Cuts and Ticket Times:
Odd flow to service today. 3 tables walked in off the bat, then nothing, then we were full by noon and on a wait. Had 2 six tops walk in nearly back to back, but only 1 ended up waiting (more on the joy of them later!) And then off the wait by 1pm and it fizzled out.

Long ticket times at the sushi bar during the peak. GT is still learning and was a bit slow making sushi lunches. I told the staff to let their tables know that sushi would take a little extra time (about 25-30 minutes). Sayo "encouraged" her B1 not to get sushi and they were a little upset about that suggestion. But she was being honest with them since they said they were already in a hurry since they had to wait 25 minutes for a table and were on their way to the airport. They all got kitchen food and a roll or two.

Today was the day of impatience. I'm not going to detail the line of guests I encountered that either couldn't wait out their quote time, or couldn't wait for their sushi, but it was frequent and startling.

3 Staff members that stood out (why/how):
-Lindsey was the one most visibly irritated with how long sushi was taking, and also seemed to put the pressure on them and not take responsibility for telling her tables that sushi was taking time. At one point she said "it's really embarrassing when a table asks for their check and they still haven't gotten their sushi" in true Lindsey form. I'm going to be honest, it's hard for me to correct Lindsey in real time without her taking offense from me. I simply reminded her during that time that the best we can do it talk to our tables and let them know that sushi will take a little longer. There is not magic solution here, there really isn't.
-Sayo did a great job communicating with her tables about the long ticket times

Any VIP's in?
Rob
James
Comps& Void Detail:
Kome Bucks for Krystin's lunch
Emp day off for Sayo's James
Kome bucks redeemed from Dusten's friend

R&M needs:

86'd items/ need more: