Wednesday AM Recap 4/12/17

Written By: Leary

LY Lunch Sales:  1974
Projected Sales :  2180 (+94)
TY Lunch Sales:  2274
+/- :  +300, +15%
Lunch Covers:  135
Avg PPA:  16.84

Previous Days Labor:  20%
Previous Days Comps:  6%
Controllable Comps:  1.66%

Weather: Cloudy morning, but the sun came out by the afternoon.

Special events?:

Who worked:
Patrick, John, Lindsey, Johnny Cl, Brennan SA, Hiroe FR, Melisa H

Flow of Business, Cuts and Ticket Times:
Pretty busy lunch. We were full by noon. Quickly hit a 30 minute wait by 1210. Had a walk in 12-top, 6-top, & 5-top all come in around the same time. The 12-1 hour was a bit hectic on the floor. Definitely felt the difference working with a greener staff. Had to hustle quite a bit to keep on top of the FOH. The Sushi Bar & Kitchen did a great job with the rush. Ticket times were mostly great except for the jammed ticket at the sushi bar. Things started slowing down a bit by 1, and we were half empty by 130. Cut Patrick at 120.

A few customer issues today:
-Had a 45 minute ticket on 2 rolls. The sushi bar had a paper jam. Patrick was the only one ringing things in at the aloha so I asked him what he just rang in. He said Chirashi, and I asked if there was anything else. He said no. He had rang in two rolls right before the Chirashi, but didn't mention that. It was almost 40 minutes before he caught it. The sushi bar made the remake quickly, and sent out a couple of pieces of Zatoichito the table as an apology. I took care of the rolls, and explained the paper jam. The couple was nice and understanding, but had a small child and were obviously ready to go.

-A couple found a small hair on their go-go roll at the end of the shift. I comped and apologized.

-John misrang a meal for A2 right in the beginning of the shift. The remake came out quickly, and the customers were super happy when I went by to check on them. It was their first time which made me feel worse for the mistake, but they said the server fixed it quickly and everything was great.  

Specials:

3 Staff members that stood out (why/how):
-Melisa did great with the busy shift and required very little assistance. I helped get a couple of tables seated, and that was about it. Her quote times were pretty accurate as well. Had 1 table go over their quote by 5 minutes, but she informed me right when they hit their quote time so I was able to touch base with the guests and avoid any issues.
-John had a little tunnel vision when it got busy. He did fine, but I went over a couple of things to help him increase his speed a bit.
-Pat was struggling quite a bit with the back Bs. That extra table threw him off a bit. I was aware that I would need to keep an extra eye on him today, but I wasn't expecting us to be so busy. His lack of table awareness with the 40 minute rolls probably would have been avoided with a veteran server. He was very thorough checking orders when they were entered, but it slowed down his service quite a bit. I went over these things at the end of the shift and he was receptive, but I have a lot to go over in his eval.
-Brennan was pretty slow today. I had to prod him to speed up a couple of times. Main topic for his eval.    

Any VIP's in?

Comps& Void Detail:
-Kome Bucks
-Sushi Errors for ticket jam & hair in roll
-Server Misring for a Yakitori don
-Training Meal for FOH rolls for General to practice.

R&M needs:

86'd items/ need more: