Written By: Liam
LY Dinner Sales: 5,168
Projected Sales : 5,425
TY Dinner Sales: 5,517
+/- : +359, +% 7.
Dinner Covers: 222
Avg PPA: 24.90
Weather: Cool and breezy. Got a little chilly at night.
Special events?: None.
Who worked: Grace, Mandy, Ruth, Krystin, Sophia CL, Tori Host 1, Alyssa Host CL, Brennan SA, Leigh FR.
Flow of Business, Cuts and Ticket Times: We had a very very busy night. We filled up at 6:00. Went on a wait at 6:25. The longest wait time was about 50 minutes at 8:30. We didn't get off the wait until 9:35. Ruth had a 6 top at 6:00 and a 12 top at 8:00. I swung by both parties to make sure they were happy. Grace also took a walk-in 6 top around 8:00. The kitchen and sushi bar did a terrific job of getting orders out, we only had one item from the kitchen that ran long. No servers were cut because our wait lasted so long. All the servers did a fantastic job today and were communicating very well with each other and myself. At one point a 3 top went over the wait by 8 minutes so I offered them wine or beer and they ordered one glass of cabernet and were sat 3 minutes later and were very happy when they left. Definitely one of the busiest Wednesdays I have worked. Us being closed for two days must of had something to do with it because there was several calls asking if we were back open. Luckily we got everyone sat by 9:40 and got them eating before 10:00. Overall it went very well considering how busy we were. Proud of the staff and thanked them for their hard work.
Specials: Whole Aji- 2
3 Staff members that stood out (why/how):
Leigh was awesome and went through the dining room and helped with pre-bussing and resetting tables in her down time. She also helped take out the garbage when it was getting full.
Tori helped out with cocktailing when she could because we did not have one tonight and went on a 50 minute way which helped people to be patient for their table.
Alyssa had her first host shift out of training and did great. Her instincts were right on, also trying to get her to say her irasshaimase a little louder because not many of the staff can hear her.
Ruth did an excellent job with her two parties in the party room and pretty much pre-bussed everything. Also asked servers several times if they needed help running rolls because the counter was getting very full.
Any VIP's in?
Naoto
Sophia's friend Carlos from Stubb's.
Comps& Void Detail:
1 Bday dessert
-A guest did not like the fish & chips and said it was bland and did not want to eat it. DNL.
- A Salmon Kama took a long time and when it came it out was fairly burnt. Table said something to Mandi about it so I comped it off the bill and went over and apalogized. The left happy.
-FNF for Carlos sophias coworker from Stubb's.
-Deleted an Edamame that Ruth had double ordered.
-Yuka bought a couple of rolls for her friends that came in which I gave her an employee day off discount of 30%.
-Tori forgot to pay for her food and I didn't have my wallet at the time so i deleted it and printed it out. We can re-ring it in when she is working again.
86'd items/ need more: Wishing well.
There was a plate of sliced avocado and all bowl of Karaage on the party room table this morning.
ReplyDeletePlease make sure we clear everything before the manager leaves the building.