Easter Sunday 4/16/17

Written By: Dusten

LY Lunch Sales:2971
Projected Sales : 3230
TY Lunch Sales:2375
+/- : 20% under LY and short of PS by $855
Lunch Covers: 128
Avg PPA: 19.15


LY Dinner Sales: 5444
Projected Sales : 6183
TY Dinner Sales: 4507
+/- : 17% under LY and shot of PS by $1676
Dinner Covers: 186
Avg PPA: 24.23


Previous Days Labor: 23%

Previous Days Comps: 5%
Controllable Comps:3.34%

Weather: 80's, impending rain.

Special events?: Easter


Who worked: Lunch: Ruthy, Renee, Liam, Mandy CL, Brennan SA, Leigh FR and John H
Dinner: Ruthy, Liam, Grace, Krystin, Clair CL, Alyssa and Chelsea H, John SA, Hiroe FR, Kelly CT

Flow of Business, Cuts and Ticket Times: Lunch was slow. We kept anticipating a pop as the phone was ringing off the hook with people wanting to know if we were open. Perhaps thy wanted to just make conversation, because the crowd was pretty tame. No wait, except for incomplete parties. One dynamite chicken took a little longer than usual to get out because there were no par-cooked wings. Wasn't even a long ticket time, but Renee had rang in the order AS APP, and the kitchen let her know the cook time would be a bit longer. Held onto servers as long as it felt fair, waiting for a pop that never came. Cut Liam at 1:45, Ruthy at 2:20 and Renee at 2:45.

Dinner: NO wait at the door but plenty of people calling to see if we were open. Filled up just before 7pm. Wait times went to about 30 minutes. Things were fairly smooth. No irate dog-owners or otherwise abusive customers. Lot's of first time diners. Wait took a while to die down. I cut Kelly, Alyssa and Ruthy at 8:45, Liam at 9:15, Grace at 9:30 and Krystin at 9:45.

Specials: Aloha isn't updating prices on menu items when I change them. I saw this was an issue already. 2 aji sashimi. I saw several nigiri sets go out, and everyone says they rang them in as "open sushi $10" as instructed, but Aloha says we only did $17 open sushi all day. That can't be right.

3 Staff members that stood out (why/how): Sunday mornings aren't Ruthy's strong point. She seems to party a little too hard on Saturday nights and that affects her morning. At one point she had two tables sat in her section and one that had just gotten up. The table leaving had no evidence of prebussing done. I only noticed this as I was helping to clear the table. I discovered her just chatting away with Renee in the server station. I handed her the full tray and told her if I had to do that again, I'd cut Brennan from her section. Things shaped up real quick after that. She usually gets her act together by her dinner shift, but she's pretty sloppy at lunch.
-Clair got a LOT of really bad tips tonight. Several below 10% and one 0 tip as well. She didn't let it affect her service, and from what I saw she was doing her job well. I guess it was an unlucky run of tables.

Any VIP's in? Lunch: Old John, Somm Rob, Meg and Maddie, Small family that sits at the sushi bar and always orders small bottle of Pearls, Renee's boyfriend John, Gay guy that still isn't over the fact we don't have Red Maple sake, couple of other regulars, Karen.
Dinner: My friend Krystal that owns Crave Chocolate and is opening Intero (Italian Restaurant) in the near future with Taff (odd name) the Pastry Chef for Jeffrey's. My friend Sky with her boyfriend. MY friend Jackie with her roommate. Honestly not too many familiar faces for dinner. Elizabeth.

Comps& Void Detail: FNF for Renee's John. FNF'd a Katsuo Tataki to Krystal. Got $10 Kome bucks from Krystin. $40 Kome bucks from customers. Employee Day off for Elizabeth, plus $28 Kome bucks to discount wine bottle for her. I think that's it.

R&M needs: We still are getting people that ask about the Yelp check-in soft serve. I've actually called Yelp about this in the past to no avail. I cannot access the offer on the app on my phone. I do remind servers that the offer hasn't been valid for months, but it still comes up on occasion.

New lights over letters on building are out.

Customer Kome Art fell from behind the soft-serve machine.

86'd items/ need more: to-go chopsticks. We have plenty for catering, but not for making kids' chopsticks. John told me he was reprimanded for using the catering chopsticks, but that's all we had and we were anticipating lots of children today.