Tuesday 8/23/16

Written By: Samara

LY Lunch Sales: $1774
Projected Sales : N/A
TY Lunch Sales: $1986
+/- : +12% over LY
Lunch Covers: 127
Avg PPA: $15.64


LY Dinner Sales: $4874
Projected Sales : N/A
TY Dinner Sales: $5029
+/- : +3% over LY
Dinner Covers: 190
Avg PPA: $26.47


Previous Days Labor: 16%

Previous Days Comps: 5.77%
Controllable Comps: 0%!!!

Weather:

Special events?:


Who worked: LUNCH- Kelly, Lindsey, Johnny, Mandy (CL), John (SA), Tori (H), Renee (FR)
DINNER- Kelly, Lindsey, Krystin, Cindy, Clair (CL), Hiroe (FR), Renee & John (H), Gabe (SA)

Flow of Business, Cuts and Ticket Times: Lunch and Dinner were equally busy. Not too much to report. Kind of a whirlwind day.

Sushi got backed up around 8pm, especially Zero Ban. Had two tuna pokes that I had to comp for long ticket times.

Specials: Snow Crab, Tsubugai

3 Staff members that stood out (why/how): John sold a large bottle of sake when the table asked for a small bottle. The bottle had already been poured and he closed out their CC when they spoke up. I had to open the tab and fix the mess. The table seemed annoyed at the oversight. We ended reusing the bottle for by the glass (luckily). I thought about having him pay for his mistake, so it worked out. His frustrations were apparent. After the shift, he came to me, saying he feels past over for becoming a server. We had a long talk. I let him know that he was next in line after Renee, as long as he continued to expand his knowledge of the menu, make less mistakes, and not let negative things during service effect his behavior. He has a tendency to shut down emotionally and is unable to bounce back. He made it clear that becoming a server is less about the money and more about the popularity and status that comes with being "at the top of the food chain". I really want him to show me he cares about serving people/giving excellent service over status. I have faith that he can accomplish this goal but he'll need continued mentoring. I appreciate that he asked exactly what he needed to do to achieve this goal...but I am also concerned that he'll continue to focus more on other's achievements over his own personal growth. That's my two cents. I value the other manager's opinion on this and how to nurture him going forward. For now, I'm going to start scheduling him to CT once a week and see how it goes.

Gabe needs an eye on him while he's SAing. He is certainly faster than Taylor but he's still got a lot to learn in efficiency of steps.

I hired a host! His name is Micah and he starts training with Tori tomorrow. He's set up in hot schedules but needs a clock in.

Any VIP's in? Kayo, Take's Dad, Rachel & Carlos

Comps& Void Detail:
-100% Kitchen Error for 50 minute Tuna Poke
-50% Kitchen Error for 40 minute Tuna Poke
-Employee Day off for Spencer
-Employee Kome Bucks for Spencer
-Lots of Rolls comped under Training for Sushi Bar
-Owner Comp for Kayo and Fam

R&M needs:

86'd items/ need more: Garbage bags