Saturday PM 8/13/16

Written By: Samara

LY Dinner Sales: $8590
Projected Sales : $7625
TY Dinner Sales:$7610
+/- : -11% under LY & -$15 under PS
Dinner Covers: 251
Avg PPA: $30.32!



Weather: Raining around 6pm, died off by 9pm

Special events?: Loads of people moving to Austin this week...


Who worked: Kelly, Clair, Camacho, Krystin, Dusten (CL), Gabriel & Tori (H), Renee (CT), Hiroe training Dan (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: Business is starting to pick up again. Lots of inquiries for reservations and a large party walk ins. Had many 5's, 6's, 7's', 8's and even an 11-top.  On a wait by 6pm. The wait between 6pm and 8pm was inflated to an hour and fifteen with over 16 parties on the list. Most of them cancelled and didn't let the hosts know, so quote times were hard and unpredictable for a good portion of the night. Started hit long ticket times around 10 but no one seemed to notice or care. Sat the last table at 10:35. Sushi men were making food until just after 11pm. Cut Gabriel at 9:45, Kelly and Clair at 10:15, and Jason at 10:30.

Specials: Japense Uni, Snow Crab, Tsubugai

3 Staff members that stood out (why/how): Gabriel ran the IPad rather haphazardly. I really had to keep on top of him, since it was a busy weekend night and the wait was constantly fluctuating. It clearly was stressing Tori out as she was not her usual bubbly self. Need to go over a couple of things with him:
1)Team work
2)Listening skills
3)Delivery in speaking to customers on the phone and in person. Can come off as smug. Not as friendly/hospitable as the host should be.
4) Memorizing our policies. He told a woman on the phone that there was no wait. I asked him to mention that "things could change" for future calls. She showed up about 30 minutes later pretty pissed that there was a wait. He also kept telling people that we don't take reservations...which isn't how the hosts are taught to respond at all.

Krystin apologized from walking out after signing her write up the other day.

Hector thanked me for the pep talk the other night. He said "I went home to think about it and felt like an asshole". So there's that. I told him we can talk anytime, doors open. He got a haircut! And has a better attitude?! I guess hope is not lost.

Any VIP's in? Not a one.

Comps& Void Detail:
-Employee Kome bucks from Renee and Camacho
-DNL Gyu nigiri
-Couple of voids and misrings


R&M needs: The trash situation. See Leary's AM blog.

86'd items/ need more: