Saturday AM 8/6/16

Written By: Samara

LY Lunch Sales: $2864
Projected Sales : $3250
TY Lunch Sales: $2823
+/- : -1% under LY & -$427 under PS
Lunch Covers: 161
Avg PPA: $17.53



Weather: 100!

Special events?:


Who worked: Krystin, Lindsey, Alex, Sophia (CL), Chelsea training Gabriel (H), Taylor (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Slow start. Busy and briefly on a wait by noon. Surprisingly died down after one and didn't pick back up. Strange for a Saturday lunch but hey -- it's Summer. Had half the sushi bar and a few tables all get up at the same time around 2pm.

Early on in the shift

There was an older couple in the lobby, insisted on being seated at the sushi bar. The party room was sat with 8 people moments before. I smiled and let them know it would be about 5 minutes. The woman rolled her eyes and walked away. The man continued to hover over the stand, looking at the empty seats throw a bit of a fit. I explained at least 3 times that we were resetting the open tables and that I was letting the server catch up. He said something like "I see you care more about your staff than your customers." I said I wanted to ensure he gets the best service. He asked to speak the manager, which was awkward, and then asked for the owner. I gave him our email if he wanted to file a complaint. He snapped my picture on his phone. They were seated all of 3 minutes later. The hosts were rather shocked at the interaction. Sophia must have killed them with kindness because on their way out, he apologized for the misunderstanding. Well, that's a first!

Cut Krystin at 2, Lindsey at 2:30, and Alex at 2:45. No long ticket times or customer issue to note.

Specials:

3 Staff members that stood out (why/how): Alex picked up Johnny's closing shift. I swapped Sophia since she's used to closing. I'm sure it's something Alex could handle, but I want to wait until he's more comfortable with the pace.

Patrick was in a mood and snapped at me. He was irritated when Krystin and Sophia were waiting in the kitchen to run their food. He told me this; he also let me know it's my job to keep them in line! Thanks for the tip, buddy. I don't work with him enough but he might need a talking to about when the appropriate time to vent is.

Kumi called out today. That's the second time so far this year. Can we make sure employees are getting their shifts covered/ get a not from the doctor/etc?

Gabriel is getting the basics of hosting down. He needs to concentrate working closely with the other hosts and building a team relationship. He's not the best listener but his intent is good. He catches on quickly.

Any VIP's in? Old John

Comps& Void Detail:
Training meals for Chelsea and Gabriel

R&M needs:

86'd items/ need more: the safe has been off by $100 since yesterday. I counted it yesterday afternoon and assumed Learly swapped out $100 bill for the bank run.