Thursday PM 8/11/16

Written By: Leary

LY Dinner Sales: $5816
Projected Sales : $5225
TY Dinner Sales: $5692
+/- :  -$124,  -2%
Dinner Covers:  207
Avg PPA:  $27.50

Weather: Hot & Humid

Special events?:

Who worked:
Kelly, Ruthy, Krystin, Sophia, Clair Cl, John FR, Gabriel SA, Tori & Dan H

Flow of Business, Cuts and Ticket Times:
It was pretty most of the night. Had a decent happy hour pop, and then a slight lull. Hit all at once and filled up by 645. The host stand was quoting a little high by 7 at 45-50 minutes, but it was more like 25-30. Tables were turning pretty quickly during the first half of the night. We did hit about 45-50 minutes by 8. Stayed on a wait until 5 minutes before close. No one was really cut except for Kelly at the end of the night.

Comped a Gyoza and Korroke for B5 because Kelly forgot to ring them in, and by the time they mentioned it to me, it had already been 30 minutes. They had ordered starters because they knew sushi would take awhile. I apologized, and gave them Kome bucks for next. They were happy in the end, but understandable dissappointed.

Ticket times were solid in the Kitchen. Sushi bar tickets were good considering the level of business for most of the night, but the last hour hit a wall. The 9-top in the party room ordered mostly rolls, and most of the dinning room ordered mostly rolls at the same time. The party room rolls took 55 minutes, and several other tables were hitting 45. The last round of tables sat got the brunt of it. 45 minute rolls for most tables, 55 minutes for a couple of tables. Most tables were understanding. I was dropping the rolls with apologies, and kome bucks for a few. Most folks were happy once they got their food. I ended up comping Sophia's last 2 tabels. A8 had a 55 minute ticket time, and were pretty grumpy despite my apologies. I comped their 4 rolls 50%. A4 wanted theirs to go once we had been closed for 15 minutes, and then they told Sophia they were over it, and didn't want to wait any longer. Their rolls were being boxed up. I brought them over, apologized, and told them they were on us. They were very grateful. The servers did a really great job of communicating with tables, and convincing to order starters while they waited for rolls. It definitely prevented a lot of comps.

Specials:
Snow Crab- 15
Japanese Uni- 7
Thai Style Salmon- 8
BBQ Wings- 9

3 Staff members that stood out (why/how):
-Kelly spaced on a tables apps tonight. She had written them down, and crossed them out like she had ordered them, but never did. It's a little frustrating considering she wasn't working a double, and was working the smallest section. I was filling their empty water glasses when they informed me they never got their apps. I talked to her at the end of night and explained that it seemed like an easily avoided mistake if she would have been a little more focused, and could have caught the mistake sooner if she was a little more attentive to the table. I also let her know that her lack of consistency is concerning. When she's good tables love her, and when she's off I'm feel her tables are getting poor service. I let her know I need her to be more focused consistently. I'm hoping for a turn around. If not, it's going to be hard for me to continuing to be on the floor.

-Daniel did a great job with the specials. The customers and staff seemed to really like them, and they sold well.

Any VIP's in?
-Take, Kayo, & friends
-Leslie & TC

Comps& Void Detail:
-Owner comp for Take, Kayo, and guests
-Owner comp from Take to B3
-Several Cust Kome Bucks
-Open $ for Gift cards (does not need to be entered in the spreadsheet)

R&M needs:
-The dinning room windows will be getting tinted Monday afternoon. It should reduce a good amount of the afternoon heat in the As.

86'd items/ need more: