Tuesday 8/2/16

Written By: Samara

LY Lunch Sales: $1979
Projected Sales : $2100
TY Lunch Sales: $1624
+/- : 0% from Ly & -$476 under PS
Lunch Covers: 95
Avg PPA: $17.09


LY Dinner Sales: $4850
Projected Sales : $5029
TY Dinner Sales: $4899
+/- : -3% under LY & +$49 over PS
Dinner Covers:172
Avg PPA: $28.48


Previous Days Labor: 17%

Previous Days Comps: 4%
Controllable Comps: can we go over how to enter the comps in the spreadsheet? not sure how all of the new names of things are matching up in excel.

Weather: 90's and sunny

Special events?:


Who worked: LUNCH- Grace, Sayo, Lindsey, Johnny (CL), Taylor (FR), Renee (H), no SA
DINNER- Grace, Sayo, Mandy, Kelly, Clair (CL), Taylor (SA), Hiroe (FR), Dan and Renee (H)

Flow of Business, Cuts and Ticket Times: Lunch was slow. Filled up briefly around noon and then it dropped off. Cut Grace at 12:45, Sayo at 1:30, and Lindsey at 1:45. No long ticket times or customer issue. Since we didn't have an SA, Renee and I tagged team clearing and resetting tables. The servers were very helpful as well.

Dinner had a very odd flow. There was an incident that happened early in the shift that set a precedent for the entire night. A family of four, two little kids and two very checked out parents sitting at B1, were terrors. The little girl peed on the floor. We did our best to clean up the mess. The Dad was kind enough to mop it up. Then both of the kids are scribbling crayon on the backs of the chairs and on the table. The little boy was a screamer. It's amazing that this one table made everyone in their immediate vicinity grumpy: other guests, the hosts, and the servers. This carried over throughout the night. Everyone did their jobs well but it was noticeable how turned off the staff was. Clair in particular had table after table of over the top, difficult, and downright rude guests.

On a wait by 6:30, which lasted until around 9:30. I cut Grace, Sayo, and Renee at 9pm, and Mandy at 9:30. Right after cutting Mandy, had a six-top walk in and two couple at the sushi bar. The sushi bar couples stayed until almost 11pm. One of them parked their brand new Tesla halfway in the handicap spot and halfway in our walkway. The perfect way to end the weird night.

Specials:

3 Staff members that stood out (why/how): I'm waiting to hear back from Will to see if and when he's coming back to work.

I hired Gabriel today as a host/SA/FR. He seems very passionate and goal oriented. He starts SA training with John tomorrow.

Clair pushed through dealing with all the "bad" tables gracefully.

Renee has the capability of being visibly sour from time to time and right in front of guests. I caught her rolling her eyes and be less than cheery. Just something to keep an eye out for. Think she's great at all of her jobs but she might be the kind of person that can't easily bounce back from difficult situations.

Any VIP's in? Kyle who composed the Stranger Things soundtrack

Comps& Void Detail: Quite a few Promo Bucks

R&M needs: The Hood Vent guy called. They're picking up the keys during the day tomorrow and working after we close.

Dan from ABC called asking for Leary. (512) 801-4032

86'd items/ need more: