Monday PM 12/18/17 recap

Written By: Dusten

LY Dinner Sales: 5477
TY Dinner Sales: 7770
+/- : +42%, +$2293
Dinner Covers: 223
Avg PPA: 34.84


Weather: foggy 50's. misty and wet.

Special events?: week before Christmas


Who worked: Mandy, Sophia, Zayn, John H, Cindy CL1, Clair CL2, Hiroe SA, Alyssa and Annie Host, Cal SA, Grace and Johnny Bar

Flow of Business, Cuts and Ticket Times: Tonight was pretty rough, but we made it. Had an abundance of reservations and large parties walking in as well. At 5:30 we had 2 16-top resos, a 12 and a 10. The 10 turned into 12 and the first 16 turned into 23. We also had a 7 and an 8 walk in before 6pm. Quote times were over an hour for any table and we had at least 3 parties go 20+ minutes over their quote time. Fun! Honestly it could've been much worse. There were no food issues, there were little to no misrings. A couple of women were miffed about the 86'd house wine during happy hour, but if the 2 hours they squatted at the table was any indication, they got over it.

We basically put the parties where we could fit them. It proved to be a challenge for navigating through the dining room for servers. Mandy most notably dropped an entire bottle of Nihon Sakari Junmai. I feel like noise levels approached 4917 levels at one time. That was mainly Taylor Kirk's party I think. Bunch of bros there. I felt pretty bad for the tables that shared the party room with our 16-top parties, but they were pretty gracious. Just happy to get a table I guess. It seemed like a pretty challenging night, but our numbers weren't outrageous. On the other hand, I wonder if we'd have seen as much business with the weather as it was. Once we got the two 12-tops out of the dining room, the wait dwindled and I was able to cut to just two servers. This was right about 9pm.

Tonight was a night I think that our staff really did a great job, all things considered. There were difficulties aplenty and I hear no complaints and no one drug their feet. It was a pleasure to see everyone working to their full ability.

Specials:

3 Staff members that stood out (why/how): John and Cindy were champs with the big parties. They worked out a system between them and had those parties turning their pockets out for us. Any question they had, they already had the answer, I would just tell them to communicate with each other, and the job was done. Very impressive.

One of Zayn's parties followed up with us to say how impressed they were with every aspect of their meal. Always encouraging to hear!

New guy did well at dish it seems. The dishpit stayed organized, but I think it took a significant nosedive during the last hour. I don't think FOH was pulling their weight with sorting dishes. Or maybe all departments. Hard to say. It was a mess.

Matt apparently made the entire kitchen part of a large catering order while simultaneously Expo-ing at lunch. Que Chingon!

Any VIP's in? Aside from the parties, there may have been some regulars. The guy who almost always buys Chaz a beer. a few other familiar faces.

Derek with friends.

Comps& Void Detail: Recover comps for underquotes: Chicken kara-age, Kome Fries, Edamame x2, 3x Zato, Glass of Pinot Grigio- these were 3 different parties that waited over 20 minutes, one for nearly 30 beyond their quote time. They were all very happy once i got done with them.

Spill for Mandy's dropped Nihon Sakari Junmai, a Yuzu Bellini (overmade) and a Thai the Room (made incorrectly)
bday fried ice cream (x3)
SIN for Spiderhouse folks
Employee day off for Derek, drinks and food.
4x edamame for the first 16-top. They snubbed our winelist, brought in their own. I had told them that we did a corkage fee, only to find out we cannot do that anymore.
Guest Changed mind on hot sake.
$15 Holiday Kome bucks redeemed

R&M needs:

86'd items/ need more: We could stand to have about a dozen more drink menus printed. Many were soiled tonight.