Saturday AM 12/2/17 Recap

Written By: Leary

LY Lunch Sales: 3010
TY Lunch Sales:  4472
+/- :  +1462, +49%
Lunch Covers:  224
Avg PPA:  19.96

Previous Days Labor:  22%
Previous Days Comps: 6%
Controllable Comps: 6.84%

Weather: Pretty fall day

Special events?:

Who worked:
Sophia, John H, Kelly S, Mandy Cl 1, Johnny Cl 2, Beorn & Chaz SA, Alyssa & Melody H, Brennan FR, Naoto & Lindsey Bar

Flow of Business, Cuts and Ticket Times:
It was steady and full most of the shift. Had a small wait around 1230 pm, came off, and then a went back on the wait around 130. Cut Chaz and Melody at 245. Closed the floor 6 on.

Had a hard push of tickets with the last seating. Hit some 30 min plus ticket times, and had a lot of lag time between items on the same ticket. Matt was hustling, but the rest of the kitchen folks were just sitting back and watching him. I followed up with Matt and Vince at the end of the shift about running the line, and keeping the staff focused rather than doing it for them. In the end, most customers were understanding, but I did end comping several items for the guests that seemed upset.

Had a table get a small metal strand in his ramen. Matt figured out that it was steal wool, and followed up with dishwashers. Vince followed up with them as well.

So Boyd refrigeration came out to fix the defrost cycles for the walk-in. The weekend service tech did get the temp down to 3 degrees so that's an improvement. The down side is that he decided to drive over our freshly installed water line, and crack it on the way out. Caused a steak leak of about 6 gallons per minute. The city came out and told us that it was our side of the water line, so we had to get an emergency plumber to fix it. This was at about 410. There was a lot of back and forth about what to do, and Kayo decided to stay open and deal with after midnight. Right when the decision was made the City Water Emergency Service guy notice that the water pooling up was starting to go under our foundation and could cause more damage so the decision was made for us. I was able to get an emergency plumbing service out her after 4 tries. AAA Auger to the rescue. They actually called someone in just to shave a couple of hours off when they said they could originally be here. Currently working on the issue so we can open for normal service tomorrow morning.

Chelsea and Naoto tracked down the video clip of the Boyd driving running over the water line. I'll be call Mr Boyd first thing Monday morning. At the very least we deserved to be reimbursed for the emergency plumbing bill.         

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?
John

Comps& Void Detail: Long list today
-Comped 2 Teishokus that took 30 min to hit the table, and then it turned out that Lindsey misrang an item. It ended up taking another 20 min for the remake to come out.
-Comped a Tonkotsu that took about 15 min after the miso ramen was set down. 30 minute time.
-Comped a 26 min Veggie Tempura app
-Kitchen Error for piece of steel wool found in Ramen.
-ANA
-FNF for Anthony Leman

R&M needs:
-Water Line replacement
-Boyd came and adjusted the Walk In temp and I finally saw the temp go down.

86'd items/ need more: