Thur Recap 12/14/17

Written By: Devin Steuerwald

LY Lunch Sales: 2356.00
TY Lunch Sales: 3724.00
+/- : +1368.00, +58%
Lunch Covers: 166
Avg PPA: 22.43

Previous Days Labor: 21%

Previous Days Comps: 7%
Controllable Comps: 1.13%

Weather: beautiful day!

Special events?: n/a


Who worked: Johnny Cl1, Derek Cl2, Kelly S, Kelly D, Pat, jason C bar, Annie H1, Chaz SA, John H FR

Flow of Business, Cuts and Ticket Times:
nice start to the day with tables trickling in till about 12:15 when we went on a wait. We had two large reservations, a 9 top at 12pm and a 11 top at 1pm. We stayed on a small wait till 1:40 when it started to clear out. No cuts were made.

I got a customer complaint on Annie today. the guest walked in on her cell phone and Annie asked her to get off the phone so she could get her on the reservation list. the guest thought this was rude and asked to speak with me. I spoke with her and calmed down the situation. but then the guest thought Annie had skipped her and sat someone else so she asked to speak with me again. This time she was upset because annie called her "sweetie" the guest took it as condescending. as i was talking to her annie handed me menus for them and I asked where she wanted me to seat them and she answered me "wherever you like" to witch again the guest took offence too. I sat the guests and apologised again, I assured them that i would talk with the host stand after the shift. I sent out edamame and a gyoza to the table and the sushi bar sent out two zatoichi nigiri to them. I checked back at the end of the meal and they thanked me and said that everything was great.  I spoke with Annie about trying to read situations better, if someone is upset with you dont call them "sweetie" even if you call everyone sweetie. and if someone is on the phone when they come up to the host stand find a better way to ask them to get off their phone.

Kelly D's last table, a six top, ordered at the same time Derek was putting in his 11 top and a bento box and a chicken karage got stuck behind them. so all of the rest of the table got their food and ate it before the other items came out. they asked for them to be packaged to go. I looked at the ticket times and the CK K was over 40 min and the bento was at 30. I comped off both items and apologised. we explained what had happened and why it was taking so long. they seemed to understand and were very nice on their way out.


I know we dont do sushi bar modification but does that go for back of the house as well? the 11 top today all ordered bento boxes and modified them all so it threw the kitchen off on ticket times at the end of service. can we do no subs on bento boxes?

Art from TX disposal called for Kayo ---- 512-221-6028

Take your defensive driving certificate came in the mail and is in the office


Specials:

3 Staff members that stood out (why/how):
John H did a great job as food runner, i spoke with him at the end of the shift and coached him on being more vocal and calling for runners. and not letting anyone get in his window or touch his tickets. He told me he like FR and would be up to having this shift more.

Any VIP's in?

Comps& Void Detail:
Kitchen error- tix time on bento box and ck karage
recovery- host complaint
birthday X2

R&M needs:

86'd items/ need more:
toro