Written By: Leary
LY Dinner Sales: 7094
TY Dinner Sales: 9986
+/- : +2892, +41%
Dinner Covers: 286
Avg PPA: 34.92
Weather: Nice Fall evening
Special events?:
Who worked:
Krystin, Sophia, Renee, Patrick, Lindsey Cl 1, Dusten Cl 2, Melody & Veronica H, Chaz & Cal SA, Naoto & Jason Bar, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It was slow trickle for the first 30 minutes, and then all at once. Hit a wait before 6. Melody's quote times were under at first, and it took awhile to come out of that. I saw that a lot of tables were going 10-15 minutes over their quote, but luckily Chelsea was up there to speak with guests. After the next round of seating quote times got back on track. Hit a 2 hour quote time at the peak. Stayed on a wait until a little after 10. 3 on after we got off the wait, Cut the cocktail, Chaz, and Veronica shortly after. No new tables for the last half hour.
Ticket times were mostly good, but we did have some 30 minute roll times towards the end of the night. No major customer complaints, but a few guests did get their food awhile after the other guests.
Had the 9 o'clock reservation go 30 minutes after their quote time. The host didn't let the 7 o'clock know there was another reservation, and Pat never gave them a last call. We were also on a pretty decent wait at 9, and not a lot of other options to put them. We bought some apps and I went by with them to apologize and thank them for their patience. Patrick was charming as usual and they seemed happy in the end.
So I've noticed people are camping a lot more here than the old place. The quieter more comfortable space is more inviting to hang. It definitely increased wait times tonight. I'm not sure if there is much that can be done about it, but I did let the hosts to know to be mindful of it when giving quote times.
Bar seemed to do well tonight. I think we will need to integrate the bussers back there to help with dishes soon.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-James & Ingrid
-Julian & Nona
-Jason & Susan
-My friends Mike & Kate
-Some Barley Swine folks that had Kome bucks
-A newcaster that Chelsea pointed out (forgot her name)
-Alamo Greg
-Derek, Kelly D, Zayn having drinks on the patio
-Kaya and friends
Comps& Void Detail:
-Bday Cheesecake
-DNL for 2 glasses of Usu-nigori
-Server misring Ankimo Kobachi
-Kome Bucks for Kelly D
-Kome Bucks for Barley Swine
-Owner Comp for Kaya
-FNF for Greg
-FNF for Kaya's table
R&M needs:
-Ice machine seems to producing a little better, but still ran low at one point tonight.
-Walk In Freezer still is not holding temp. I'll call Boyd in the morning.
86'd items/ need more:
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