Saturday PM Recap 12/9

Written By: Chelsea

LY Dinner Sales: $6611
TY Dinner Sales: $10453
+/- : 58% or $3842 over LY
Dinner Covers: 294
Avg PPA: $35.55

Weather: finally a bit of relief from the super cold, but still chilly. clear skies!

Special events?: none

Who worked: Renee, Derek, Zayn, Krystin, Mandy and Dusten CL, Alyssa Cktl. Naoto and Lindsey bar, Hiroe FR, Beorn and Chaz SA, Veronica and Melody Host.

Flow of Business, Cuts and Ticket Times: Had a huge crowd at the door at opening. Almost completely full by 5:15 considering we had a 8 person reservation, a 11 top walk in, and a 6 top walk in. By 6pm, the wait was 45m to an hour, it grew to just over an hour during the 7-8pm hours, and then wound back down a bit to 35-45 minutes by 9:30. Went off the wait at 10, cut Chaz and Melody at 10:15, also went 2 on to close. Ticket times were overall good tonight. The kitchen had some huge pops toward the end of the night, but didn't have any tickets go over 20-25 minutes at the peak and there were no customer complaints or comps needed. 

Specials: none yet

3 Staff members that stood out (why/how):

- Renee and Derek were both in the party room again, and their unhappiness with that was apparent from the minute we opened. Derek had a 6pm reservation in his section and then ended up getting a 2 top at his remaining 4 top table, and he basically moped around the restaurant until his big party was sat. Same with Renee. Derek actually started to turn it around toward the end, but Renee looked like she was going to cry the rest of the shift. I tried my best to help coach the host stand to seat their spare tables first at opening and to make sure they got 4s if possible, but I also reminded both Derek and Renee that we/the hosts can't read or control what kind of table each one is and that sometimes, that is just the way it goes.

- The host stand struggled a bit this evening, and I had to step in and take over a couple times, just long enough to get them back on track and then coach them on keeping things moving. Melody and Veronica are both good, but they both move at a slower pace than they do when Annie or Alyssa is there as well. Since it is a bigger place, they seemed to get a bit overwhelmed but were still moving slowly. They got better with some direction, but they both seem to be more passive hosts than Annie or Alyssa.

Any VIP's in? Ally, Victor, Kelly Dobbins and friends

Comps& Void Detail: Emp Day Off for Kelly D, Emp Day Off for Ally, Server Misring x2 Aji Nigiri, $20 water break Kome Bucks, Kome Bucks from Dusten, Kitchen Error Ebi Fry, it was not cooked all the way and the guest let us know. I apologized and took it off their bill and asked if they wanted another which they said no, and then I was going to send them dessert, but Mandy said they didn't want dessert. They were very nonchalant like they were fine to both Mandy and I, but they didn't tip Mandy very well so we could hear from them in the future. DNL Thai the Room Together, customer said it was too sweet. Birthday Parfait.

R&M needs:

86'd items/ need more: