Thursday PM Recap 12/21

Written By: Chelsea (welcome to my novel!)

LY Dinner Sales: $5367
TY Dinner Sales: $8188
+/- : 53% or $2821 over LY
Dinner Covers: 258
Avg PPA: $31.74

Weather: warm for a December day!

Special events?: Christmas Week

Who worked: Renee, John, Cindy, Kelly D, Derek and Dusten CL. Annie Cktl, Naoto and Johnny Bar, Brennan FR, Beorn and Cal SA, Alyssa and Melody Host.

Flow of Business, Cuts and Ticket Times: First 30 minutes was steady, then they started rolling in. Filled up shortly after that and by 5:55 the wait was 25 minutes. Two 6-tops added on the wait at that time as well. The hosts got those two six tops sat pretty soon afterward and then around 6:40 there was a brief moment where we were almost off the wait, and they then the list started growing again. It hovered around 45 minutes most of the night until it went down to just around 20m a little bit before 9. At 9:10 we went off the wait, cut Annie, Melody, Beorn, and then went 2 on.  Just 3-4 tables came in after that but Dusten and Derek held it down. Ticket times were overall good, some rolls took some time earlier in the shift but it wasn't more than 20-25 minutes and customers were happy.

Specials: none

3 Staff members that stood out (why/how):

- Derek was putting in a lot of rolls with the mod "Fly Please" during the shift, and Toshi asked me about it after a while. Derek said that he would use that for rolls for tables that had already ordered a lot of food, but were adding on a roll or two later so that it wouldn't take 20-25mins. I asked him to please feel out his tables and ask if they wanted to order more sooner than that, or to see if there was a different modifier that can be used to indicate that. Also, after giving me his checkout, he was nowhere to be found, and I sent him a text looking for him and he popped in from the back door.

- Managers, please make sure the hosts check out with you before they go. Alyssa didn't say anything before she left, and the sweeping was not done in the bathrooms.

- Renee had a table that never saw her again after they closed out with her, and tried to order a beer from the bar. She was later angry that they gave her a weak tip, although she knew exactly what she did wrong. Please remind servers that they still need to give their tables service after the check is closed.

- Mr Tran's plating can be very sloppy, as in food pieces/sauces/marks on the plate around the rolls when going out. Thankfully Josh at the sushi bar was very attentive to these pieces/marks and cleaned them up as best he could when he saw them. He is a great trainer, he is on point with catching these things early on.

- Melody's skirt was too short today, and yesterday Alyssa was wearing a T-Shirt at the host stand. Let's go over the dress policies at the next all staff meeting please!

- John and Dusten both received Kome Bucks they said they were owed from reaching the sales point on the GC contest. I tried to give them one $10 and one $15 Kome Bucks for it, but I can't find the old $15 Kome Bucks. Did they get tossed out? They would still be useful for employees, as the new ones don't come in until the 2nd.

- Cindy had two large parties tonight, one was an 8 top that let us know that they were actually a 6 when they got here. We let them know the policy and let them know that next time there would be a cancellation fee. The second one was a 12 top, and she needed some help running food to her other tables while getting the 12 top started but then she got back on track.

Any VIP's in? former employee Rachel, Addie and her bf, True, Jesse from Barfly's

Comps& Void Detail: Recovery edamame for a table that Alyssa mistakenly put as a 1 top but was a 4 top so their wait time was longer than expected. FNF sake toro for Jesse, FNF Sake Toro and Aburi Aji for a regular Mimi that brought us a candle, Birthday Fried Ice Cream, Kome Bucks from Dusten, Recovery Kome Bucks from 10/13, Server Misring 2oz Kuro Kame, Dusten didn't know the difference in the two buttons. Server misring Nihon Junmai, John thought she said house sake but she said hot sake. Guest Changed Mind Ika-Yaki, two different customers at a larger table had ordered it, and when the second came out they realized they had only intended on ordering one. Server Misring Jellyfish on that same ticket, John forgot to ring it in until the customers had asked about it.

R&M needs: No Onions modifier for salads. Cocktail server does not have a Happy Hour tab in Aloha. Can we go over the Shochu with the servers at the meeting? Not everyone knew that a regular pour of shochu was 1.5 oz and that the 2oz was a separate button/order.

86'd items/ need more: Toro, Uni