Written By: Dusten
LY Dinner Sales: 4179
TY Dinner Sales: 6894
+/- : +65%, +$2715
Dinner Covers: 206
Avg PPA: 33.47
Weather: cloudy, muggy, high 70's most the day
Special events?:
Who worked: Mandy, Kelly S, Sophia, Zayn CL1, Clair CL2, Johnny and Grace Bar, Veronica and Annie H, Hiroe FR and Cal SA
Flow of Business, Cuts and Ticket Times: Slow start that built quickly after Happy Hour. I think the servers expected a slow and uneventful evening. We were on a wait from about 6:30-9pm. Host stand underquoted some tables. 2-tops were lingering longer than they expected. Seems to be the pattern. Probably ought to watch averages on table sitting in Resy? Had a single toro nigiri take 27 minutes to hit the table. Luckily they had plenty of other things to keep them happy, and the toro just seemed like a dessert. But there may be something to be said for better organization of sushi bar tickets.
Kitchen seemed to have a rough time of things tonight. Josh expressed a good deal of frustration with inexperienced, unprofessional and unmotivated kitchen staff members. I did suggest that a bit of patience with learning the new space, but ultimately those undesirable habits will continue to present themselves after all the rhythms are in place and those people will either need to step it up or be replaced.
All in all, no customer complaints. I cut Sophia, Kelly and the bar floor section at 9pm. I cut Veronica and Mandy at 9:30.
Specials:
3 Staff members that stood out (why/how): Kelly worked at a seemingly unhurried and leisurely pace tonight. For only having a three table section I found her needing a lot of reminding to run her food and drinks. I'd see her chatting with customers outside her section while rolls sat for longer than they should. Everyone needs help here and there, but she went over the limit.
Zayn, Mandy and Sophia all needed a bit of reminding to pick up their food. I can say, to their credit however, I saw more in the way of helping others, prebussing and interaction with their tables than Kelly. Hardly anyone ran kitchen food.
Alex the dishwasher needs to be more mindful of barging through the swinging door. Mandy brought it to my attention that sometimes, he'd just kick the door with arms full of dishes, and hit her a couple of times. I reminded him to knock and check to see if the coast is clear before coming through. That lasted maybe once or twice and he was back at it.
Any VIP's in? Victor.
Few Kemuri folks,
Sa-Ten people.
Comps& Void Detail: SIN for Kemuri folks,
Emp Day off for Sa-ten,
bday dessert,
no misrings or kitchen/sushi bar errors that required comps, I recall.
R&M needs: Grace brought to my attention that the bar does not have access to the happy hour submenu. It wouldn't be a big deal, except they have no way to ring in the cold sake glass.
Mandy suggested that we add seat mods for cocktails as well. Assisting in running drinks to a large party of separate checks could prove problematic otherwise.
86'd items/ need more: Merlot, Snow Maiden and Nihon Sakari Junmai bottles, tamago
Heard on Alex knocking and tamago, thank you
ReplyDeleteI would like to post up a sheet by the server station as well as the bar for any MOD buttons concerning the bar that needs to be added or desired.
ReplyDeleteAlso came in this morning to find a glass rack just sitting on table 20 , leaving a light water mark. I understand that space is tight, but no wet items should sit (especially over night) on any wooden tables or counters.