Saturday AM Recap 12/9/17

Written By: Leary

LY Lunch Sales: 2922
TY Lunch Sales: 4504
+/- :  +1582,  +49%
Lunch Covers:  212
Avg PPA:  21.25

Previous Days Labor: 20%
Previous Days Comps:  7%
Controllable Comps: 5%

Weather: Warmer sunny day

Special events?:

Who worked:
Krystin, Kelly D, Kelly S, John H, Sophia Cl 1, Johnny Cl 2

Flow of Business, Cuts and Ticket Times:
It was steady Saturday. Mostly full and on a small wait by noon. Grew to a 25-30 minute wait. Business came at a nice pace so things went pretty smoothly. We did get the typical Saturday hard push of tickets at the very end of the shift. It went pretty smoothly, but the Kitchen is still working out the timing to complete tickets. Overall ticket times were great today, and it was pretty smooth shift.

Had a strange occurrence with a family coming in at 3 and insisting that they had a reservation for 12 from 3-530 today. The father was pretty upset at first, and was convinced a staff member was messing with them. The mom then told she made the reservation with a Sam, and I let them know we don't have a Sam here. After a bit the mom showed me her phone and asked if that was our number and I said no. She called it and Ra Sushi answered so we gave them directions and they apologized in the end. 

Specials:

3 Staff members that stood out (why/how):
-Seeing some overall organizational improvements in Kelly Dobbins today. She's still getting the hang of waiting tables, but definitely a lot of improvement from last week.
-Hiroe is starting to get a little more assertive with the expo line. At one point Josh explained to her that she needs to be more vocal, and she seemed to respond.
-Chaz came in today, but still seeming off. I gave him his write up and he took it well. I'm concerned about his reliability. Trying to get some more staff in here, but didn't get a lot of responses from people this week. reposting Ads tonight. 

Any VIP's in?

Comps& Void Detail:
-$20 in Kome Bucks
-DNL for a Tokyo Sweet Tea

R&M needs:
-Pass through door to dish area is starting to separate at the window. Showed Kayo today.

86'd items/ need more: