Tuesday A.M. 12/05/17

Written By: Drew

LY Lunch Sales: $1866
TY Lunch Sales: $2702
+/- : +836
Lunch Covers: 135
Avg PPA: $20.01



Weather:
Pretty Chilly
Special events?:


Who worked:
Derek, John H, Kelly D CL1, Zayn CL2, Brittany H, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
      Today was an interesting flow of events. I spent a majority of my time in the expo window with Hiroe. Today we had 4 Servers and Bartender. We were full by 1230, and on a 15 minute wait by 12:45. I feel like it felt a lot busier than it should have. Servers weren't communicating as well as they should have been. A lot of them kept saying umm when i asked them what they needed. I tried to just do my best to anticipate their needs and just run their food. I really do think we need another pair of hands. Like a second Host or maybe a second SA. I notice that since it was so busy chaz had really only time to bus tables and not refill waters. I did by best to keep up, but it just felt like we were playing catch up the whole shift. At one point I even saw Kayo bussing tables.
         Lindsey did well handling the bar but had an incident where 2 gentlemen sat themselves at a dirty bar, Brittany tried to let them know they needed to wait to be seated but they simply dismissed her, Lindsey was a little frazzled from them and ended up getting distracted and cut her finger while peeling oranges. Because of this she was able to greet her tables and ask if anyone could take it. John H quickly jumped at the opportunity to help and took over the table. I however wasn't notified about what was going on until the gentlemen already had their ramen out, so i left it alone, but lets make sure we are firm with people who are seating themselves and try to avoid situations like today. Only made 1 cut today at 140 which was John.
Specials:

3 Staff members that stood out (why/how):
-Derek had a really poor attitude today and was basically pouting the entire shift. He feels that if he is gona have only 4 4top tables then he should be sat first until his section is full. I told him we are still trying to work out the kinks of the sections and that he needs to be patient. He did thank me for lending an ear and i told him to try to be a bit more positive as well.

-Brittany did really well handling the host stand alone, Kayo helped her during the peak thankfully.

-John Hernandez was a super star today. He was super helpful, made sure his customers were happy, helped servers run food and refilled waters. He started the shift with dropping and breaking a ceramic plate but really made a huge turn around.

-Kitchen did an incredible job! It was definitely a Ramen day and Justin was a super star.

-Hiroe was doing very well at the expo line. I know she was mentioned yesterday but id say today was an improvement day. 
Any VIP's in?
Tyson Cole
Aaron Franklin
Kevin motorcycle champion racer.
Comps& Void Detail:

R&M needs:
Prudential brought our new towel bin
A/C man seemed confused on what to repair, i didn't know what to tell him besides check all of them. Next time ill make sure to call Leary. My bad
86'd items/ need more: