Written By: Devin Steuerwald
LY Lunch Sales: 2741.00
TY Lunch Sales: 2404.00
+/- : -337.00, -12%
Lunch Covers: 123
Avg PPA: 19.54
Previous Days Labor: 27%
Previous Days Comps: 7%
Controllable Comps: 1.57%
Weather: Sunny currently 44, the high will be 55 with a low of 37 tonight
Special events?: Sunny day after the blizzard of '17
Who worked: Clair CL1, John H CL2, Lindsay
, Sophia, Pat, Naoto bar, Annie H1, Veronica H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start to the day we didn't get our first guest until 11:30. We didn't pick up until 1:00pm when we got a few 3 tops in putting us on a wait around 1:15. I kept expecting to get a late pop but it never really happened. we came off the wait at 1:45. cut down to just closers at that time.
Had a guest call in that was overcharged on wed. night. took down all the info and Leary called him when he got in and did the chargeback. guest said he had a wonderful experience and was not upset.
Lindsey had a guest walk in and buy $500 in GC, we didn't have the Xmas kome bucks yet so I made him 5 $15 GC's and comped them off.
Specials:n/a
3 Staff members that stood out (why/how):
Annie for staying busy in the down time, Cleaning the food stain that was on the bathroom curtin and organizing the host stand.
too slow for anyone else to stand out
Any VIP's in?
richard weiss and family
Comps& Void Detail:
F7F for Richard
server misring X2 by Naoto X1 for clair
guest changed mind- ordered wrong ramen and they were vegaterian
R&M needs:
86'd items/ need more:
Between the nasty google review (which has subsequently been removed) and this most recent overcharge (was he overcharged or did he forget he purchased a cocktail?) Let's make sure we are talking to the staff about ringing items in correctly. The last thing we want to do is have a string of overcharges/mis-charges and get a bad reputation for doing so.
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