Thursday PM Recap 12/28/17

Written By: Chelsea

LY Dinner Sales: $5933
TY Dinner Sales: $8929
+/- : 50% or $2996 over LY
Dinner Covers: 277
Avg PPA: $32.23

Weather: cold!

Special events?: between Christmas and New Year's

Who worked: Kelly S, Derek, Clair, Kelly D, Zayn and Dusten CL, Annie Cktl, Lindsey and Krystin Bar, Brennan FR, Beorn and Chaz SA, Alyssa and Jenny Host.

Flow of Business, Cuts and Ticket Times: Small line at the door as usual, and it was full by 5:35. The wait grew to 45m by 6, and hung around there for a little while until about 7:30 when the list was climbing higher, but I came over and Alyssa was still quoting 40/45m for 3/4 tops and 25/30 for 2 tops. I immediately had her up the quotes on the next handful of tables and let her know that when she reaches 40+ people on the wait, it needs to be 45m-1hr quotes. She did so and the few tables that had been added to the list before I caught her did end up 10-15m over their quote time, but the customers were all very understanding, and then she was back on track after that. The wait started creeping back down to 30m around 8:15 pm when a ton of tables got up at once and then we were able to clear out a lot of the wait. By 9:15 it was just 15m for a table and then we were off by 9:30. Cut Annie and Alyssa at that time and went 2 on. Cut Beorn at 9:50. Ticket times were good overall except a couple mishaps, a lost ticket toward the beginning and just one comp was needed.

Specials: none

3 Staff members that stood out (why/how):

- Lindsey held up well despite her injury. Upon coming in, she looked like she was about to cry but she picked up quickly and kept moving as best she could.

- Annie had some slip ups today. One was a missing Natsu no Aki that she insisted that Lindsey didn't make, but Lindsey insisted that she did because she had made it with another one at the same time and poured in to two glasses. Lindsey noted that Annie doesn't always stab tickets, but also has a tendency to make a mistake and then ask the bartenders to "just make another one and I'll get a manager to figure it out," but she didn't tell me until after the shift and Annie had left. Something to keep an eye out for.

- Zayn got a positive call out from one of his tables, who said he was so nice and polite and had great suggestions. He also held up well despite being scheduled 3 doubles this week and picking up to make a fourth.

- Derek had a table order cold sake and then beers all to be poured in the rocks glasses, and when Devin caught him and asked what he was doing, he said the table was making sake bombs. Devin and I both reminded him that it's always and forever been a policy that we do not make sake bombs and do not allow them, and he seemed unaware of this policy. I asked Zayn a minute or so later if he thought that customers could order sake bombs (since he is newer) and he was like "oh no, of course not! it's a policy, right?" so it's not like it's a policy we haven't mentioned. I guess it would be worth re-mentioning at the all staff meeting.

- Dusten got a call out from one of his tables on their way out that complimented him on his great service and recommendations, and mentioned that they had been in here before and were excited to see that he was going to be their server. When Dusten came in on Tuesday, he sat next to a man at the bar top that was a manager of a sushi restaurant in Houston, and that man was very impressed with Dusten's recommendations as well.

- Big shout out to Devin for sticking around and helping tonight!

Any VIP's in? Kayo and Take's old neighbor. Clair's BF Michael. Barfly's owner Marcos. Barfly's bartender Jesse. Kirk from Mueller Living. Amber from Uchi. New Sa-Ten employee Josh.

Comps& Void Detail: Spill Natsu no Aki listed above, FNF for Jesse, Recovery Korokke for a couple that Alyssa accidentally missed on the list, FNF for Amber, FNF for Marcos, FNF for Kayo's neighbor, Kitchen Error Gyoza, Ticket got lost in the opening rush. Water main Kome Bucks. Kome Bucks from Dusten. Emp Day off for Josh. Void 8x Hama Toro mistake, Derek hit them instead of sake-toro but then he was so upset with himself for the mistake that he sold the 8 pieces to another table within minutes.

R&M needs: The internet started acting funky around 8:30 or so and Aloha wasn't working running cards for a minute. It came back up shortly afterward and everything was fine (thanks for being there, Elizabeth!). A plastic thing from the dish pit was broken off toward the top, and didn't seem to affect the whole machine but it did cause a little bit of a water spray from where it broke off. A customer in a wheelchair did complain that the new space was a bit tight for a wheelchair to get around.

86'd items/ need more: