thurs pm recap 12/7/17

Written By: Devin Steuerwald

LY Dinner Sales: 4422.00
TY Dinner Sales: 6128.00
+/- : +1706.00, +39%
Dinner Covers: 189
Avg PPA: 32.42

Weather:  YOU GUYS.....IT SNOWED!!!!!! and we listened to bing Crosby xmas music it was magical!!

Special events?: see above note


Who worked: Dusten CL1, Cindy CL2, Derek, Kelly S, Kelly D, bar Lindsey and Krystin, Beorn and Cal SA, Brennan FR, Alyssa H1, Melody H2, Annie CT

Flow of Business, Cuts and Ticket Times: started out steady for HH with us almost going on a wait. IT STARTED SNOWING!!! which made it slow down around 6:30 ish but then it ramped back up and we went back on a wait at 7:00pm. The highest quote time was 40 min. we went off the wait around 7:45 and then back on a wait at  8pm with quote times around 25 min, then off the wait, for real this time, at 8:50. cut H1, SA1, and CT at that time. then went 2 on till close.

We had a big spill tonight, a guest backed into Beorn and knocked his tray out of his hand. the spill got on a guest's jacket, they were on their way out the door so I followed them out and spoke with them at their car. They told me that they live in the hood and come in often, I apologized and told them I hope this didn't ruin their experience. They told me that they love Kome and they will be back soon.

The host stand told Leary that a guest cut themselves on the front door. neither Leary or myself saw this, however Leary examined the door and saw there was a patch of rough metal where a screw was stripped. he said that he needs to be filed down a little.

S10 found a hair in their wasabi/ginger set up. I spoke with them and told them we have our wait staff wear protective gear but sometimes a hair can slip through. they were very nice and understood. I took their Misos off their tab as a thank you.

Cindy had a table towards the end of service that got a cold Harumaki sent out. I went and spoke with them, they said they were " cool and didn't want to get anyone in trouble" I thanked them for understanding and told them we would have it remade hot and taken off the bill. I also offered them dessert on the house but they didn't take me up on that. I thanked them again on their way out, they left happy.

Specials:n/a

3 Staff members that stood out (why/how):


Any VIP's in?
Jess M (krystin's roommate)


Comps& Void Detail:
Guest changed mind- kome  fries
Birthday- X1
Recovery- 2 misos
Recovery- Harumaki
F&F- Jess M

R&M needs:

86'd items/ need more: