Tuesday Recap 1/10/17

Written By: Leary

LY Lunch Sales:  1523
Projected Sales :  1955 (-182)
TY Lunch Sales:  1773
+/- :  +250, +16%
Lunch Covers:  96
Avg PPA:  18.47

LY Dinner Sales:  4446
Projected Sales :  4941 (+29)
TY Dinner Sales:  4970
+/- :  +524, +12%
Dinner Covers:  181
Avg PPA:  27.46

Previous Days Labor:  29%
Previous Days Comps:  7%
Controllable Comps:  5.19%

Weather: Beautiful spring day

Special events?:

Who worked:
Lunch: Alex, Liam, Lindsey, Johnny Cl, John SA, Hiroe Tr Emily FR, Melisa H
Dinner:  Sayo, Krystin, Ruthy, Mandy, Clair Cl, John SA, Hiroe Tr Emily FR, Patrick & Chelsea H

Flow of Business, Cuts and Ticket Times:
Overall a little slower today with a couple good pops.

Lunch was pretty slow most of the shift. We did eventually fill up around 1 and stayed steady until 130, but that was about it. Pretty smooth shift. Good ticket times, no customer issues, & no controllable comps.

Dinner was pretty tame. We filled up by 6, but just stayed mostly full and steady with a couple of tables waiting here or there. We started to thin out at 815 so I went 3 on and cut Pat. We did get another wave shortly after, and stayed full until 915 or so. 2 on at 930, and several late tables. The closers stayed busy until the end. Ticket times were good. Had a couple small issues, but nothing major.

The thai chili lady was here and sat in Mandy's section. She's here often, but ordered the Ama-ebi on the card and when it got to the table she argued that they always order that and get the fried prawn. Mandy pointed out the botan ebi for next time, and we got the remake out quickly. She also ordered Tori-teba Thai-Style but the mod didn't ring in the kitchen for some reason. I will fix that tomorrow. Had the remake out quickly. I dropped it off to touch base with them and apologize. I let them know Mandy rang it in correctly and it was a computer issue. I asked how everything else was and they seemed happy.

Had a lady that sounded a little intoxicated call at 930 asking to make a to go order. I let her know we were dine in only. She then asked if we had any fish dishes. Between the question and her voice I thought it was a prank call, but I gave her a quick run down of what we offered and gave her the web site to look at the menu more in depth. She said she would probably come. 15 minutes later she showed up asking Chelsea to make a to go order and when Chelsea said we didn't offer to go, she said someone had told her on the phone we did and wanted to speak to the manager. When I spoke with her and let her know she spoke with me and reminded her that I told her twice we didn't offer to go she quickly backpedaled, and said she wasn't dressed for dine in. I let her know we are extremely casual and that people come in with work out clothes on often. I tried to offer her a seat twice, but she refused. Chelsea said when she left she said that she could have gone somewhere else and not wasted her time. The whole thing was weird, and I'm pretty sure she was a little drunk. Wouldn't be surprised if we got a retaliation Yelp.

Specials:
Nigiri Set- 1

3 Staff members that stood out (why/how):
-Emily seems to be doing well on her trains. Just needs to study the menu.
-Hiroe did a good job training, and followed up with me about Emily's progress at the end of the shift.
-Having Patrick & Chelsea hosting was a bit of an overkill for a mellow Tuesday.

Any VIP's in?

Comps& Void Detail:
-Emp Kome Bucks
-2 Bday Comps
-Guest Changed Mind 2 Ama-ebi

R&M needs:
Credit cards went down around 130, but internet was working. "Stopped Spooling" until lunch was over. When I turned the EDC back on everything went through. I noticed the batch hadn't been settled for a couple of days. Not sure if that had anything to do with it, but I went ahead and settled during the break. No issues at dinner.

86'd items/ need more:
Ordered more aloha paper, printer ribbons, & printer cartridges