Daily Recap 1/16 PM

Written By: Chelsea (HI I'm back!)

LY Dinner Sales: $5274
Projected Sales : $5562 (+$77)
TY Dinner Sales: $5639
+/- : 7%, $365 over LY
Dinner Covers: 223
Avg PPA: $25.29


Weather: cooling off and a bit drizzly

Special events?: MLK Day

Who worked: Ruthy, Mandy, Krystin, Cindy, Clair CL. Hiroe FR and Leigh SA, Kelly and John host.

Flow of Business, Cuts and Ticket Times: Line at the door upon opening, several big tops (5, 6, and 7) within the first 15 mins. Party room ended up being a 5 top, but then a 7 walked in and a 9 top was after that. Hit a wait around 5:30, wait times reached an hour by 7, Kelly had to focus most of her time on cocktailing after the wait, but started slowing down just after 8 and then was off the wait by 9. Cut John at 9 and then went 2 on at 9:25. Ticket times were a little long in the kitchen from the initial pop, hit about 20-25 minutes and then went back to normal after the first wave.

There was a reservation for 6 in the party room at 6. They arrived and the man that made the reservation said they had a reservation for 5, but when I mentioned that we only took reservations for the party room for parties of 6-12, one of the girls tapped the man and said it was for 6. We set up the party room for them, but by 6:15, they admitted that it was only 5. Leary was aware that this had been happening often with parties saying it was 6 when it was actually 5, so he let them know that we would be unable to accommodate them in the party room but they'd be next up for the next table that could seat 5, especially considering we had put the 6 and the 7 tops in the dining room because of their booking. He had turned down 3 parties that had called for that same time slot as well. They initially seemed okay with waiting, but then decided to go elsewhere. After they left, Leary cancelled the reservation on Resy and charged them the cancellation fee. Did let the people know that they would be charged the cancellation fee, they accepted but were not happy about it.

Clair had a few issues with the sushi bar tonight. Had a ticket lost, long ticket time, had to comp the kappa roll for a kid. Lee mentioned he remembered seeing the ticket but didn't remember what had happened to it. Rang up a Texas Surf n Turf no cilantro, but green sauce was put on it. Had it remade because it was a cilantro allergy, Leary followed up with Clair that if it's an allergy, to please specify. S12 came in for some specialty pieces, ordered 4 pieces of O-Toro, when Kim delivered he called them Hamachi and the table sent them back. Clair talked to the guest and realized the mistake, and Leary redelivered and apologized for the misunderstanding. With new sushi chefs, it might be a good idea to hand them the ticket with the item when delivering to avoid  confusion with what they are handing over.

Specials:

3 Staff members that stood out (why/how):

Leigh did a good job as SA tonight, but the double seemed to wear on her.

Daniel was a little stressed in the expo position with the initial rush. Leary is going to follow up with him tomorrow.

Kelly struggled as the opening host tonight. Followed up to correct a few of her mistakes in hopes they are avoided in the future. I believe she has a new respect for the position.

Any VIP's in? Old John, Leslie.

Comps& Void Detail: 3 SIN (1 Yellow Jacket, 2 Kemuri/Tatsuya), 1 birthday comp, Open dollar Comp for Edamame app promo. Recovery for lost kappa maki ticket. Guest Changed Mind on sushi card.

R&M needs:

86'd items/ need more: