Written By: Elizabeth
LY Lunch Sales:$2407
Projected Sales : $2448
TY Lunch Sales: $2679
+/- : +11% LY and + $231 PS
Lunch Covers: 159
Avg PPA: $16.59
LY Dinner Sales: $4606
Projected Sales : $5544
TY Dinner Sales: $6228
+/- : +35% LY and +$684 PS
Dinner Covers: 239
Avg PPA: $26.06
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 4.2%
Weather: Sunny and beautiful 70s
Special events?: new years day observed- AISD still out of school
Who worked:
Lunch: Renee, Kelly, Mandy, Johnny CL. Melisa Host, Patrick SA, Taylor FR
Dinner: Grace, Clair, Krystin, Cindy, Ruthy CL. Leigh Host, Chelsea Host/Cocktail, Patrick SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was busy but not crazy until 1pm when everyone came in and we went on a 20-30 minute wait. By1:30 I thought we were tapering off, so I went 2 on. However it did not taper off and Johnny and Renee had full sections in no time. Everyone was still here so they pitched in and helped, Alex and I included. It was a bit of a rough push, but the team worked together to the end. Good to see.
Dinner was similar. On a wait by 6pm and stayed on a wait until 9pm. Chelsea ended up just being a cocktail server, while Leigh helmed the host stand. I stood up there half the night taking names and getting the ball rolling when we got the other push at 6:30, making sure quote times were accurate. She got a bit better as the night went on and was definitely working hard, gathering menus, helping to set up tables in her downtime. No doubt she is a hard worker, just need to find her niche.
The night settled down after 9pm. I cut down to 2 on at 9:30 and the night slowed to a close.
Specials:
2 Whole Aji. One sold.
3 Staff members that stood out (why/how):
-Kelly. back to her old self. She's been a little difficult to work with the last few shifts I've had with her, but today took the cake. She was a little attitudy with Alex while he was trying to help her, and then threw me attitude when I asked her to head to B1 to take their order because they were looking impatient. I asked what she was headed to do, and she said get two soups for A1, I told her I would do it, but she said no, that she told B1 she would be right over. She put up a bit of a fight with me over trading tasks, and I just don't understand her mind set. She seems to think that if she asks for help and delegates her tasks, that she's weak. I pulled her aside after her shift (with Alex, hoping he would help explain why also) and she just said that she's just drained from being on vacation and spending time with family and then coming home and working right away. I told her that we are all stretched pretty thin, but she needs to turn it around. She has also been really weird with Spencer. Both morning she was working she would talk about him coming into work and seeing him. I know she had a crush on him for a while, but today apparently his girlfriend was sitting at A5 and Kelly was waiting on them. She got their order confused and ended up ordering one too many Miso Ramens. Later when she found out it was Spencers girlfriend, she "jokingly said to him "oh it was your girlfriend's table that didn't know what they were ordering!". She just sort of grilled him for a minute. He wasn't bothered by it, but I was. She's maybe a little too comfortable here.
-Renee, on the other hand, was a rock star today! She put the hustle on hard! Her back As were all closed out so we were able to seat A1 & A2 at the same time. Then A6 closed out and we ended up seating A5 and A6 at the same time, then more came in. Then B3 moved to A3, and she was in such a rhythm that she just swooped them up too! She did great, so did Johnny, btw. He was stretched thin with some sushi bar seats and scattered B's and he belted out what he needed help with and stayed calm. The only unfortunate part was, both A4 and B8 left Renee and Johnny a $0 tip. A4 I'm not sure why. I dropped their sushi lunches and they were happy. B8 I also talked with and they seemed great too! So I don't know what altered their state, or if they were just bad eggs.
-I asked Toshi tonight if he could remind the sushi bar staff to say their Irrashaimase louder. I noticed a few times, it was only Toshi doing it. I mentioned it to him.
Any VIP's in?
Taylor Kirk
Rachel & Carlos
Leslie & Theresa (curly haired lady!)
Old John was in for Lunch
Comps& Void Detail:
FNF for Spencers GF & Fam
Kit error on a missed Gyoza at the end of lunch.
Guest changed mind on a miso ramen, wanted spicy.
R&M needs:
I purchased two computer tower dollies to replace the rack under the desk. They should be in on Wednesday! woohoo!
Rodrigo will be in tomorrow to finally fix the door jam so we can lock the office door. I had about 3 people casually waltz into the office tonight and come out a little too slow for my comfort.
86'd items/ need more:
Pretty frustrating about Kelly. I talked to Alex this morning about his decision to not be a key hourly. He was treated poorly by a couple staff members yesterday. Mainly Kelly. He said "I'd rather clean out rat traps all day than manage Kelly." This behavior is disrespectful, and unacceptable. I let her know during her last write up that she didn't maintain a better attitude, and be more focused she would be demoted to the support schedule. I know that she has the potential to be very friendly with guests, but that isn't enough to put up with this behavior.
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