Saturday PM 1/28

Written By: Chelsea

LY Dinner Sales: $7704
Projected Sales : $8122
TY Dinner Sales: $7652
+/- : -1% under LY and -$470 under PS
Dinner Covers: 258
Avg PPA: $29.66

Weather: cool and crisp evening

Special events?:

Who worked: Krystin, Ruthy, Lindsey, Clair, Dusten CL, Kelly Cktl. Hiroe FR and John SA, Tori and Alina host.

Flow of Business, Cuts and Ticket Times: No line upon opening but we played the "What time will we be on a wait?" game, I won at 5:25 but gave my gift nigiri piece to the runner up, Krystin. Mostly 3/4 tops, still had a few 2 tops open until almost 6. Then the wait escalated pretty quickly since we sat the big tables so closely within opening, to an hour and 15 mins by 6:30. Wait got to an hour and 45 minutes at its peak around 8. Once folks started falling off the wait, it slowed down considerably by 9:15, so I cut Tori and Kelly at that time. Cut Krystin at 9:30, Ruthy at 9:45, and then Lindsey at 10:30 and we closed with 2 on. Ticket times were overall good. Sushi rolls got to 25 minutes at the peak, but there were only grumbles from the servers, no customer complaints or comps needed to be made. Party room was quick all night, the 5 pm was out by 7, the 7 pm called to let us know they were running 15 minutes late, and then they were out after an hour 15 minutes, so we were able to put an 8 top in there afterward.

Note on reservations over the phone: Once I was in the office and starting the blog (and the wait was over and it was almost totally slowed down), Alina brought me a specials card with a customers' name and phone number and said it was for a reservation for the next day. I asked her if the customer was still on the line, but she said that she told them that I would call them back to complete the reservation, and that Tori had told her to do that. Is that the case? I've never done that while at the host stand. Since it was so late (after 10pm), I felt uncomfortable calling the customer to complete the reservation so I left it for Dusten to call back in the morning. I did also remind her to let customers know in the future that reservations can be made online if there is not a manager available to take the reservation over the phone.

Dusten just brought to my attention that he saw a roach while cleaning the soft serve machine, and while putting up the chairs after spraying down the sushi bar with bleach. Toshi also saw one after closing, and Spencer reported seeing one by the printer around 9 pm, but it was gone once he turned to get a paper towel to grab it. None appeared on the bar during service, luckily.

Specials: Chef Nigiri Plate, Aji sashimi, Salmon Katsu.

3 Staff members that stood out (why/how):

- Clair got a call out from her A3, they stopped me on the way out to let me know how great she was. She also won the Specials contest we had, and got Kome bucks.

- Lindsey ROCKED it on sales, over $1800 for 3rd cut. She was stress-free throughout the whole shift and did it all with a smile.

Any VIP's in? Susan and Jason

Comps& Void Detail: One birthday temp ice cream, one server error from Ruthy, who accidentally hit california roll twice. She caught it before it was made, though.

R&M needs:

86'd items/ need more: Endo in NY