Saturday AM 1.7.17

Written By: Elizabeth

LY Lunch Sales: $2576
Projected Sales : $2992
TY Lunch Sales: $2904
+/- : +13% LY and -$88 PS
Lunch Covers: 157
Avg PPA: $18.50

Previous Days Labor: 23%

Previous Days Comps: 5%
Controllable Comps: 7.81%  $29 Recovery: $13 for undercooked Hamachi Kama, and $16 for two drinks Ruthy forgot.

Weather: COLD! in the high 20s, low 30s. brrrrrrrrr

Special events?:
Cedar....

Who worked:
Sophia, Mandy, Kelly, Johnny CL. Alina Host, John FR, Brennan SA

Flow of Business, Cuts and Ticket Times:
Lunch was typical of a Saturday. Slow until 1pm. Sushi bar got his pretty hard, and with just Drew and Mr.tran rolls were taking up to 30 minutes. A few servers let me know they were waiting a long time for their rolls, so I let Toshi know and asked if he could help in some way.  Spencer gave attitude when I asked Toshi to help, telling me that it's only Andrew and Mr.Tran (which I was aware of). Andrew said he's been stressed since he's had to pick up some slack lately. Not the answer I wanted to hear. The afternoon stayed busy through 2pm. Got off the wait at 2:20 at which point we went 2 on.  don't think anymore tables came in after that.

Had a woman call to cancel her reservation for 7pm tonight. She said someone got strep throat and they can't come. I informed her that she will be charged the $5 per person cancellation fee. She said it wasn't her credit card. I offered to take another card to charge. She said she refused to give me another card and then continued to argue with me about seating the room with another party. I explained to her that the policy is stated when the reservation is made, and it is also on the website. She said she would get another 6 people to join her tonight. I said great we'll see you tonight.Then about 30 minutes later, another woman in the party actually walked in the restaurant to try and persuade me to not charge them. I explained the policy again and told that I would make the concession that if we got another 7pm reservation tonight, we wouldn't charge her card. But if the room stayed vacant, her card would be charged.

Quick observation: yesterday and today I ordered Ramen and both days the soup itself was luke warm. Yesterday Hector poured the broth, right in front of me, but it was right at the very end of the shift, so maybe the heat had been turned off for a while. Today I just got my soup, John ran it to me directly, and it was still luke warm. Not sure if it's because the burners have been turned off early or what, but I wanted to mention it.

Soft Serve is Pear now

3 Staff members that stood out (why/how):

Any VIP's in?
Beemer (apparently he wrote a Yelp review a while back and I reached out to him...I don't remember. He's a nice guy though)

Comps& Void Detail:
Kitchen Error (long ticket times) for some rolls that hit 30 minutes.
Lindsey Emp Day off
R&M needs:
Sushi bar sink backed up again. Were we getting a quote to get that fixed? Roto Rooter came out and spent most of the afternoon snaking the drain. He ran the cable 60 feet, but it doesn't pull anything back. So he's sending someone else out to try something else.

On Aloha computer it prompted me to change the password. So now it's Kome11! (eleven, exclamation point) When we have to change it in another 90 days, it will just be 12! and so on and so forth.

Also I added "sub chicken" to the Ramen mods. So many lunches I work when someone orders Katsu-don sub chicken. So now there is an easy mod for it.

I have updated the Vendor list for R&M. It's hanging on the board. If needed offsite, you can access it through dropbox: Kome> Manager Items> Vendor List
86'd items/ need more: