Wednesday AM Recap 1/11/17

Written By: Leary

LY Lunch Sales: 2389
Projected Sales :  2040 (+237)
TY Lunch Sales:  2277
+/- :  -112,  -5%
Lunch Covers:  114
Avg PPA:  19.97

Previous Days Labor: 25%
Previous Days Comps:  5%
Controllable Comps:  1.6%

Weather: Warm, humid, and a little cloudy

Special events?:

Who worked:
Lindsey, Sayo, Alex, Johnny Cl, Brennan SA, Melisa H, Hiroe Tr Emily FR

Flow of Business, Cuts and Ticket Times:
It wasn't a super busy day, but we had a lot of little spurts and sales ended up being pretty decent. Mostly filled up by 1230, and had a couple tables wait for a few minutes. Stayed pretty full until 130. Cut Lindsey at 115, and 2 on at 135.  Ticket times were good.

Had a lady at B2 order a sunomono, and then give Alex & Sayo a hard time because it wasn't vegetarian. She said she always gets it here, and it's always just cucumbers and veggies. Sayo showed her the menu and tried to explain, but the lady wasn't having any part of it. We tried to get her something else, but she said she was fine and just ate her veggie roll. Alex had the bright idea of bringing her a tsukemono on the house thinking that might be what she was thinking of, but she refused it. She was a mother of a regular so we were trying everything to put a smile on her face, but no luck. Everyone else at the table was happy. Even if we weren't able to make her smile it was nice watching the teamwork to try and make her happy.     

Specials:

3 Staff members that stood out (why/how):
-Pauline's ramens are looking awesome as usual.
-Brennan is awesome to work with. Stays in a good mood, keeps his head down, and does the job.
-Kudos again to Alex for going out of his way to make a guest in someone else's section happy.

Any VIP's in?
-James from JFC
-Naoto

Comps& Void Detail:
-FNF for James
-Emp Day for Naoto
-Guest Changed Mind for sunomono
-$10 Cust Kome Bucks

R&M needs:
-Left Aloha Terminal having calibration issues again. Tried rebooting terminal, but did nothing. Tried refreshing the system, but no luck. Contacted Jeremiah at aloha during the break, and he's looking into the programming of our calibration.  

86'd items/ need more: