Monday 1.9.17

Written By: Elizabeth

LY Lunch Sales: $2210
Projected Sales : $2340
TY Lunch Sales: $1462
+/- : -34% LY and -$878
Lunch Covers: 92
Avg PPA: $15.89


LY Dinner Sales: $4043
Projected Sales : $4725
TY Dinner Sales: $3767
+/- : -7% LY and -$958
Dinner Covers: 132
Avg PPA: $28.54


Previous Days Labor: 33%

Previous Days Comps: 7%
Controllable Comps: 7.16%

Weather: Sunny and pleasant. High 60s, maybe low 70s

Special events?: none.

Who worked:
Lunch: Alex, Lindsey, Krystin, Johnny CL. Melisa Host, Hiroe FR, Leigh SA
Dinner: Mandy, Grace, Krystin, Ruthy, Clair CL. Leigh SA, Hiroe FR TR Emily, Chelsea and Tori hosted (Kelly TR)

Flow of Business, Cuts and Ticket Times:
Both services were slow with very little pop. I anticipated the lull due to the drastic change in weather, I'm sure everyone was hopping on a patio somewhere on their lunch break. Lunch never popped once. I was giving it some time, but by 1pm it was still slow so I cut Krystin. It remained slow so we went 2 on at 1:15. Not much to report.

Dinner service was slow, but we did go on a short wait around 6:30. There were some server misrings tonight, just carelessness. I think on the slower nights that tends to happen. Maybe something in the shift notes about being careful and taking time. Had a 4 top we quoted 30-40 minutes. They ended up waiting 45 and were NOT nice about it. They hovered over the host stand after 30 minutes. We had a table that had paid out but had not gotten up for a while, which was holding them up. They were very pushy and rude, and when Tori told them their table was ready her response was "I know!". Very rude. Also, Clair's S9/10 grabbed me on their way out and said their service was very slow, and that they don't usually have any problems with slow service, but Clair was just not very present at their table. I told her I would speak with Clair after her shift.
Dinner cuts started at 8:30 with Krystin & Grace, then at 9pm I went 2 on, and by 9:30 went down to just Clair, since it was 30 minutes since the last table came in.

Specials:
Daniels Spicy Wings
Nigiri Set

3 Staff members that stood out (why/how):
-The PM ladies seemed a little off their game tonight. Not too noticeably, but it was slower and that's when the mistakes happen.
-Leigh ordered food tonight and didn't pay out with Clair. I closed it to kome bucks as a walk. On the upside, she's waaaay better as an SA then she is at Host. She did a great job tonight. Of course it was slow, but it's a good way for her to hone it.
-Emily is going to make a great addition to the team. She is friendly and picks up fast. ALSO, fun fact, she was a linguistics major, like Marshall. The two bonded instantly. And promptly geeked out.

Any VIP's in?
Theresa (curly haired sometimes friendly lady)
Tarra and Kelvin for lunch

Comps& Void Detail:
Kome Bucks for Leigh's walked tab
Comp'd 2 tanin bune as FNF instead of Server error. Grace misrang one, so I rang one more in and gifted it to Theresa's table.
Thai Kara Age: server misring
Kappa Maki, mistring

R&M needs:

86'd items/ need more: