Saturday PM 12.10.16

Written By: Elizabeth

LY Dinner Sales: $7011
Projected Sales : $7105
TY Dinner Sales: $6611
+/- : -6% LY and -$494 PS
Dinner Covers: 248
Avg PPA: $26.66 eww.

Weather: Cold and it started misting around 6pm.

Special events?:
none

Who worked:
Ruthy, Renee, Krystin, Clair, Dusten CL. Tori CT, Alina Host, John SA, Hiroe FR.
Maegan

Flow of Business, Cuts and Ticket Times:
Started busy and on a wait by 5:45. Lots of college kids coming in all around the same time, and calling about the wait. It was weird. We got a later pop of college kids too, some with lap tops. Must be finals.
Between 6pm and 7pm it was intense. We had a packed lobby and the wait climbed to one hour very quickly. We started paging people and calling names, but weren't having any luck. I stayed on top of the ipad while Alina ran the waitlist. We had 25 covers no show/cancel. I stayed on top of the 5 minute rule, and also in communication with the guest regarding a one minute "please respond cancel if you wish to release your table", which always got a response. So that helped. But because we had about 4 tables cancel/no show at one time, I ended up grossly overquoting people. In the end, we were off the wait by 8:30. It slowed down. I cut Krystin at 9:15, and Renee at 9:30 and we went 2 on at 10pm. Only about 5 more tables came in after that. I asked Dusten at 10:25 if he wanted  to go one on, and he was a little unsure about it. But only one more table came in after that.

Had the 5:30 reso come in late (5:45) and we let them know there was another Reso at 7pm, but they still didn't leave until 7:10pm. The 7 pm reservation came in on time but told me that one had just cancelled. Tori told them we would put them in the dining room but I told them I would make a one time exception since we were slow and didn't have any large parties waiting, that I would seat them in the room anyway. They were incomplete until around 7:25 when we were able to seat them. I went in the room at 8:45 to give the host a kind reminder that we have another reservation after them at 9pm./ They already had all of their food and seemed okay. But by 9:05 they were all paid out, with no dishes, just sitting and chatting. I didn't want to kick them out so I gave them a few more minutes. They left about 2 minutes later and we got the 9pm party down by 9:10. It was still frustrating, however, that all of the parties were late and all made each other late in affect.

Specials:
Whole Aji. Put a contest on it to sell us out of it tonight and the staff did it! I told them if they did I would buy everyone a drink.

3 Staff members that stood out (why/how):
-I asked Tori about server training and she said she's interested in either that, or a weekend key hourly manager. So that's something for us to keep in mind...
-Alina did a great job solo tonight. I helped out during the peak hour but she handled it after that.
-Maegan text me at 5:35, 5 minutes after her scheduled shift started, that she was trying to cover the shift she just picked up yesterday, but couldn't cover it and couldn't make it in. I was even hesitant to approve the shift swap with her recent no show incident, but thought that since she worked last night and her and Melisa probably talked about it, she would show up. I did not feel bad letting her know that she no longer had a job. She also realized it was probably her last strike.

Any VIP's in?
Susan Crossword Couple. Forgetting his name for some reason.
Chelsea
Brennan and his girlfriend

Comps& Void Detail:
Kit Error for a 25 minute fish and chips. Fry got hit hard and it just got lost in the shuffle. The woman was understanding but
R&M needs:
One thing I noticed, with the new, nice, cameras installed, is that the light that is over our front door really impedes our view should we ever need to see someone getting into the building. Just a note.

Need to make sure we are getting the daily duties done. Saturday AM duty is to wipe down the shelves of the service station.

86'd items/ need more:
Sake Toro

On a side note, if anyone wants a good laugh, here's a great reason to have a camera in the office: To catch all of the dumb shit I do: