Friday PM Recap 12/17/16

Written By: Leary

LY Dinner Sales:  6697
Projected Sales :  6989 (-133)
TY Dinner Sales:  6856
+/- :  +159, +2%
Dinner Covers:  250
Avg PPA:  27.42

Weather: Mild and Humid

Special events?:

Who worked:
Ruthy, Kelly, Cindy, Lindsey, Dusten Cl, Tori w/ Leigh & Melisa H, John SA, Taylor FR

Flow of Business, Cuts and Ticket Times:
It was a bit of a hectic start tonight with a 12 top that grew into a 14 top. We set up a table in the dinning room since they were coming in right at 5. It took up Lindsey's section, but then extra people showed up and it bled into one of Kelly's tables. It was a pretty challenging table. It was a graduation party, and most of the table had never eaten sushi before. It felt like some of them were being forced to be here. After Lindsey patiently answered all their questions. 4 of them left. In the end they were happy, but they spent very little and camped for almost 2 hours on Friday.
We were full by 545. Lots of kids and lots of noise. B1 had a little girl that was being a monster. Screaming, crying, hitting & biting her mom, and continually running away from the table into the traffic of servers. I had to ask the parents to keep the girl seated twice. They were nice and did their best, but were having a hard time controlling her. Eventually our first round of tables got up, and things got a little calmer/normal. It was a good flow most of the night with a 45-50 minute wait at our peak. Most of the shift was smooth except for a hectic late pop. We had a lot of tables get up all at once, and then the sushi bar got hit pretty hard as they all sat around 10. Ruthy seemed to get a little flustered at the end and made several mis-rings. The sushi bar did a good job fixing things to avoid comps, but it added to their work load. We had a few longer ticket times, and one ticket was lost, but the customers were happy. The kitchen had a few pops, and ticket times were good.

Once things settled down a bit in the FOH I went to the kitchen to check out how things were going. I saw a Yakitori go out, and asked if Daniel had temped it. He said no, and instantly got defensive. I explained that it's procedure from now on, and it was apparently news to him. It unfortunately got a little heated between us, but we talked and came to an understanding at the end of the shift. I feel like the whole thing could have been avoided had our conversation in the manager meeting been conveyed to the BOH staff tonight.

I couldn't find the Ipad cord at the end of the night so it's plugged in on top of the stereo.

Specials:
Whole Aji- 1
Tsukiji Set- 3

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
-Server Misring for a superfly
-Training Meal for Tori and Leigh
-1 Customer Kome Bucks

R&M needs:

86'd items/ need more:
-Running low on pints glasses and sake glasses. Scott will be picking up more tomorrow morning.